Electrical Service Manager (4058)

HARTS SERVICES•Tacoma, WA

3d•$90,000 - $100,000•Hybrid

About The Position

At Harts Services, we aren’t just a top-notch plumbing, sewer, electrical, and HVAC company. We thrive on a high-energy, growth-minded culture built on five core values: Grow or Die, Direct with Respect, Whatever It Takes, Pride of Workmanship, and Service Excellence. If you are a decisive leader who loves coaching teams to win, driving revenue, and delivering legendary customer service, you’ll fit right in. As our Service Manager, you will lead, coach, and inspire our field service technicians to smash revenue goals and deliver exemplary customer service. You’ll be the bridge between our technicians and our office team, ensuring operations run like a well-oiled machine.

Requirements

5+ years of service industry experience AND 5+ years of team leadership experience (preferred).
A proven track record in sales with the ability to teach others how to close with integrity.
Exceptional verbal and written skills, comfortable with public speaking/training.
Ability to easily navigate iPads, mobile messaging, and industry software.
Valid driver’s license with a clean driving record.
A mix of office administrative work and field oversight.
Must be able to stand/walk for extended periods, navigate tight spaces/staircases, work in various weather conditions, and safely lift up to 50 lbs.
Adherence to all OSHA/WISHA safety regulations is a must.

Responsibilities

Run weekly training sessions and conduct field ride-alongs to coach technicians on Harts’ proven sales process and building customer rapport.
Hold the technician team accountable for meeting and exceeding sales and performance benchmarks.
Partner with dispatch, customer service, and HR to optimize the customer experience and support team growth.
Act as the technical safety net for field techs and swiftly resolve any customer complaints with empathy and professionalism.
Shape company culture by living our core values and participating in recruitment and leadership initiatives.