Electrical Service Dispatcher

Hunt Electric•Salt Lake City, UT

20d

About The Position

Hunt Electric, Inc. is seeking an Electrical Service Dispatcher to join our team. The is a full time position with opportunities to grow and expand your knowledge in our Service Department. The Electrical Service Dispatcher is responsible for the planning, coordination, and execution of daily service operations for a large electrical service workforce. This role serves as the central communication hub between customers, field personnel, Strategic Account Managers, Superintendents, and Accounting.

Requirements

Strong organizational and multitasking skills in a high volume, fast paced environment.
Clear, professional communication with customers and internal stakeholders.
Ability to build, document, and improve operational processes.
Attention to detail with labor, scheduling, and job documentation.

Responsibilities

Plan and manage real time schedules, and dispatch electricians and service technicians for service calls, T&M work, emergencies, shutdowns, and small projects while monitoring technician status and reallocating resources as needed to maintain productivity and response times.
Assign work based on skillset, certifications, job priority, location, and customer requirements.
Develop, document, and maintain standard operating procedures (SOPs) for dispatching, including: Intake of service requests, Job prioritization and escalation criteria, Technician assignment and routing, Emergency and after-hours response
Establish clear workflows for communication between dispatch, field personnel, Strategic Account Managers, Superintendents, and Accounting.
Support implementation and adoption of dispatch-related software, tools, and reporting systems.
Review daily and weekly timecards for accuracy and completeness.
Ensure labor is coded correctly to job numbers, service types, and billing categories.
Serve as a primary point of contact for incoming service requests and schedule appointments and confirm job details with customers while providing updates on technician arrival times, delays, and job status.
Follow up with customers to ensure service expectations are met and issues are resolved.
Maintain ongoing communication with Strategic Account Managers regarding key accounts, priorities, and customer commitments and coordinate closely with Superintendents and Service Management on manpower needs, job sequencing, and field issues.
Communicate job scope, access requirements, safety considerations, and schedule changes to field personnel.
Create, update, and manage service work orders in the company’s ERP or service management system.
Track job progress and ensure service tickets are completed and properly documented.
Review completed service tickets for accuracy prior to billing.
Assist Accounting with invoice follow-up by identifying missing documentation, labor, or approvals through accurate and timely job closeout.
Ensure technicians are in compliance with licensing, certification, and safety requirements.
Communicate site-specific safety requirements and jobsite rules to field personnel.
Promote professional customer interaction and adherence to company standards.
Actively contributes to a positive team environment.
Demonstrates dependability with regular attendance and compliance to scheduled work hours.
Be a self-starter.
Other duties or locations as assigned by Manger.