Electrical Dispatcher
About The Position
In this role, you’ll be the central hub of communication by coordinating technicians, supporting customers, and ensuring service operations run smoothly around the clock. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Apple Air offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you! ________________________________________________________________________________ What You’ll Do Keep Operations Running Seamlessly Through Smart Scheduling & Communication Coordinate Daily Technician SchedulesPartner with the Service Manager to maintain organized, efficient technician routes and daily movement. Track On-the-Go UpdatesMonitor technician start, departure, and job completion times—adjusting schedules as needed. Route Management & AssignmentMaintain an updated matrix of technicians’ routes, specialties, start points, and tools to ensure the right tech goes to the right job every time. Communicate with Technicians DailyStay in constant contact to anticipate challenges related to routes, parts, or timing—and make quick, informed adjustments. Support Customer NeedsRespond to customer inquiries regarding technician status, scheduling, and special requests. Manage Technician AvailabilityTrack vacation, sick time, and weekend rotations to ensure proper staffing levels. Forecast WorkloadLook 2–3 days ahead to anticipate staffing needs, follow up on recommended work, and prepare technicians for upcoming jobs. Provide Parts & Status UpdatesContact customers regarding pending parts and keep them informed on job progress. Anticipate & Resolve ProblemsQuickly identify issues related to routes, availability, or customer requirements to maintain smooth daily operations.
Requirements
- Experience in dispatching, scheduling, or operations (preferred but not required)
- Exceptional organizational skills and the ability to juggle multiple tasks
- Strong communication skills for interacting with customers, techs, and leadership
- Fast, confident problem-solving abilities
- Comfort with dispatch/scheduling systems (ServiceTitan experience is a plus)
- A collaborative, team-oriented approach
- Availability Monday–Friday, 7:30 AM–4:00 PM
Responsibilities
- Coordinate Daily Technician Schedules
- Track On-the-Go Updates
- Route Management & Assignment
- Communicate with Technicians Daily
- Support Customer Needs
- Manage Technician Availability
- Forecast Workload
- Provide Parts & Status Updates
- Anticipate & Resolve Problems
Benefits
- Medical, Prescription, Dental & Vision InsuranceComprehensive plans with low out-of-pocket costs.
- Disability & Term Life InsurancePeace of mind for you and your family.
- 401(k) with Company MatchBuild your future with employer contributions.
- Ongoing Training & DevelopmentWe invest in your professional growth.
- Paid Holidays & PTOEnjoy work-life balance with generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
