Electrical Manager
About The Position
HELP is seeking an experienced Electrical Manager to lead residential electrical service and installation operations. The role oversees daily department activities, workforce planning, scheduling, job quality, labor productivity, and department performance. The manager develops and supports a high-performing team, maintains technical and safety standards, and works to improve operational efficiency, revenue growth, and customer satisfaction. The position combines office-based administrative and management responsibilities with regular field activity at residential job sites. The manager visits job sites, communicates with customers and employees, inspects electrical work, and provides technical guidance in active work environments. HELP serves families throughout Cincinnati, Northern Kentucky, and Southeast Indiana and emphasizes completing work correctly, using good equipment and materials, and acting honestly without shortcuts.
Requirements
- At least 10 years of electrical industry experience, including at least 2 years in a supervisory or management role.
- Valid Master Electrician license, as required by applicable state and local regulations.
- Ability to lead, coach, and develop electricians and apprentices.
- Strong knowledge of electrical systems, troubleshooting, installation practices, electrical codes, and safety standards.
- Experience overseeing service operations, scheduling, job costing, labor productivity, and departmental performance.
- Familiarity with field service management software, such as ServiceTitan, and experience using KPIs to drive operational improvements.
- Working knowledge of estimating, project planning, and reading blueprints, schematics, and technical drawings.
- Strong communication, organizational, problem-solving, and customer service skills.
- Valid driver's license and acceptable driving record.
- Successful completion of applicable background checks, drug screening, physical examinations, and lift assessments, where permitted by law.
Nice To Haves
- Residential electrical service and installation experience is strongly preferred.
Responsibilities
- Lead, coach, and develop electricians and apprentices, and support hiring, onboarding, training, and performance management.
- Oversee daily service and installation operations, including scheduling, workload distribution, and resource allocation.
- Ensure compliance with electrical codes, permitting requirements, and safety standards; oversee inspections, troubleshooting, and quality control.
- Monitor revenue, profitability, job costs, labor productivity, and KPIs to improve department efficiency and business results.
- Partner with sales, estimating, and operations teams on job scopes, pricing, project planning, and resource requirements.
- Oversee escalated service issues and resolve customer concerns while promoting quality workmanship, professional communication, and ethical service recommendations.
- Identify opportunities to improve workflows, technician performance, service capacity, and departmental effectiveness.
- Visit job sites, communicate with customers and employees, inspect electrical work, and provide technical guidance.
Benefits
- Competitive compensation package with performance-based bonus opportunities
- Company vehicle and gas card
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO)
- Ongoing training and professional development opportunities
- Supportive team environment with opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
