Electrical Maintenance Technician

The Pond Guy Inc.•Armada, MI

2d•Hybrid

About The Position

The Electrical Maintenance Technician plays a key role within our Service Department by troubleshooting, maintaining, and repairing electrical and mechanical components used in fountain, aeration, and related pond and lake equipment. This position diagnoses equipment failures, performs repairs and preventative maintenance, and assists with installation and service work to ensure equipment operates safely, reliably, and efficiently. This role requires electrical knowledge, strong mechanical aptitude, and the ability to troubleshoot equipment issues from diagnosis through repair. The Electrical Maintenance Technician works in the shop, outdoors, and at customer locations, maintains accurate service and repair documentation, and communicates equipment issues, findings, and recommended solutions to customers and appropriate team members. At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Requirements

3-5 years of technical or mechanical maintenance experience, including hands-on electrical troubleshooting and repair experience
Intermediate electrical knowledge and hands-on electrical troubleshooting experience required; experience working with motors, controls, wiring, and high-voltage systems is strongly preferred
2-3 years of customer service experience recommended
Proficient computer skills required, including the ability to use service software and basic office programs
Strong verbal and written communication skills
Must possess a valid Michigan Driver’s License with a clean driving record. Will require the ability to receive a Chauffer’s license and DOT card
Ability to operate a boat and drive a truck and trailer will be required after training
High School diploma required

Nice To Haves

Experience operating heavy machinery a plus
Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
Cross-train on pond management, including obtaining state certification as a chemical applicator
college degree preferred

Responsibilities

Troubleshoot, diagnose, maintain, and repair electrical and mechanical components of fountain, aeration, and related pond/lake equipment
Complete service calls at customer locations, working outdoors to troubleshoot, maintain, and repair equipment and assist with installations of complete systems
Use electrical testing and diagnostic equipment to identify equipment failures, determine appropriate repairs, and verify proper operation after repairs are completed
Communicate clearly with customers regarding equipment issues, maintenance needs, repairs performed, and recommended solutions
Electronically complete service and repair documentation, including diagnostic findings, work performed, work orders, parts and inventory used, and communicate recurring repair trends to Quality and management
Follow all safety procedures and electrical safety practices when troubleshooting, testing, installing, maintaining, and repairing equipment and electrical components
Assist with equipment, inventory, vehicle, and shop inspections and ensure tools, equipment, and work areas are properly maintained, cleaned, and organized
Cross-train and support other Service Department functions as needed, including aquatic treatment activities, while following applicable regulatory requirements
Maintain professionalism while representing The Pond Guy at customer locations and while working outdoors in a variety of field conditions