Electrical Distribution Account Manager

King Electric•Seattle, WA

1d•Hybrid

About The Position

Account Managers support sales growth and manage distributor accounts through excellent customer service, sales support, and account management. This role is a 50/50 focus between business development and day-to-day transaction processing. King Electric builds smart, reliable, and efficient electric heaters with unparalleled user experience. We’re looking for people who enjoy working with a team, are committed to delivering outstanding customer experiences, and greet challenges with a “let’s figure it out” attitude. We offer our employees a small company feel with big opportunities for growth! King Electric – Made in America.

Requirements

Bachelor’s degree in Business, Engineering, Construction Management, or related field required. Relevant experience and other education/technical training may be accepted in place of a degree.
At least 3 years’ experience in technical sales, business development, account management, or related technical role within HVAC, mechanical systems, plumbing, construction, or other industrial markets.
At least 2 years’ experience managing channel partners, distributors, representatives, or specification-driven sales environments required.
Compelling communication and presentation skills with the ability to speak clearly, professionally, and persuasively in both positive and negative situations.
Excellent internal and external customer service skills.
Ability to manage complex sales cycles from start to finish.
Strong critical thinking and problem-solving skills.
Intermediate level math skills – addition, subtraction, multiplication, division, and percentages.
Intermediate MS Office proficiency, including Teams, Word, Excel, and PowerPoint.
Fluent professional level English reading, writing, and speaking for customer and vendor communications.

Nice To Haves

Prior experience using CRM systems, quoting tools, online pricing and availability tools, and sales pipeline management is strongly preferred. (examples: Zoho CRM, Microsoft Dynamics GP, Shopify)
Experience applying strategic selling methodologies like Miller Heiman is preferred.

Responsibilities

Build and maintain strong relationships with distributor accounts.
Promote company products, programs, services, and value proposition.
Identify opportunities to grow sales and increase customer engagement.
Create and manage sales opportunities and customer projects.
Track sales opportunities and follow up with customers as needed.
Support distributor growth and key account goals.
Prepare quotes and pricing requests not processed through the King Connect online system.
Create and manage sales documentation and customer records.
Prepare required project and sales support materials.
Coordinate project documents and information for customers and distributors.
Ensure sales requests and transactions are completed accurately and on time.
Train customers and distributors on company tools and online systems.
Serve as a primary contact for customer and distributor questions.
Escalate pricing, discount, and approval requests when needed.
Provide basic technical product and application support.
Work with internal teams to resolve customer issues and support sales activities.
Build and maintain product knowledge, including types of heaters, features, benefits, and how to pick the right size for each customer’s unique needs.
Stay current on product developments.
Promote a professional image in all customer-facing communications.
Be actively engaged in Lean manufacturing and continuous improvement efforts.
Maintain a clean and organized work environment.
Work safely. Follow all directions and procedures and wear appropriate PPE.
Perform other duties as assigned.