Electric Service Requirements (ESR) Program Manager

Portland General Electric Company•Portland, OR

21h

About The Position

The ESR Program Manager plans, leads, and implements projects and process improvements supporting PGE’s customer-facing electric service requirements and engineering standards. The role coordinates the development and lifecycle management of the Electric Service Requirements, Commercial, Subdivision, and Medium Voltage guides, along with related standards, work practices, and technical drawings. It partners with engineering, operations, design, construction, and other stakeholders to align customer requirements with internal design and construction standards. The position leads cross-functional initiatives involving code and requirement changes, standards modernization, technical documentation, drafting support, and engineering tools, and implements improvements to safety, reliability, consistency, cost effectiveness, and customer experience. The role also leads or supports project planning, team coordination, project controls, risk management, stakeholder communications, process analysis, and documentation. It develops project plans and business cases, monitors scope, schedule, budget, resources, quality, and risks, and maintains project records and lessons learned. The position may involve long hours, variable schedules, on-call work, and reporting to work during severe inclement weather. Assistance with storms or other company emergencies is part of all positions at PGE.

Requirements

Bachelor’s degree in business, communications, psychology, computer science, or a related field, or an equivalent combination of education and experience.
Typically two or more years of experience in project management or a related field, such as project coordination, scheduling, business analysis, or process improvement.
Knowledge of project management methodologies, standards, and practices, including scope, schedule, cost, quality, communications, procurement, resource, and risk management.
Ability to develop, maintain, and monitor project plans, budgets, schedules, resource requirements, and project controls.
Experience using project management and business applications, such as Microsoft Project, Excel, Word, PowerPoint, Visio, and other collaboration or project tracking tools.
Knowledge of business process improvement, continuous improvement, benchmarking, systems thinking, and process analysis techniques.
Ability to analyze information, identify risks and issues, evaluate alternatives, and develop practical solutions.
Strong written and verbal communication skills, including preparing reports and presentations, facilitating meetings, influencing stakeholders, and communicating complex information effectively.
Ability to build collaborative relationships, manage stakeholder expectations, navigate competing priorities, and resolve conflicts constructively.
Effective listening, consulting, negotiation, facilitation, and problem-solving skills.
Ability to adapt to changing priorities, exercise sound judgment, work independently, and collaborate across teams and organizational levels.
Strong organizational skills and attention to detail, including the ability to manage multiple tasks, meet deadlines, and maintain accurate project documentation.
Ability to work long hours, work a variable schedule, work on-call, and report to work during periods of severe inclement weather.
Ability to meet regular, reliable, predictable, full-time attendance standards.
Valid driver’s license.
Ability to use a computer regularly for an entire work shift.
Ability to lift and carry up to 10 pounds.
Ability to travel or commute daily within the service territory and occasionally overnight inside or outside the service territory.

Nice To Haves

Project Management Professional (PMP) certification.

Responsibilities

Lead projects of varying size and complexity, including business systems and process improvements, organizational changes, strategy implementation, training initiatives, feasibility studies, and pilot programs.
Support major or enterprise-wide projects in collaboration with senior project managers, project sponsors, and cross-functional teams.
Work with operations leaders and stakeholders to define project objectives, scope, deliverables, and business justification, maintaining strategic alignment and minimizing operational or customer service impacts.
Develop and maintain project charters, business cases, work breakdown structures, schedules, cost baselines, resource plans, and milestones.
Identify project dependencies, resource requirements, risks, and mitigation strategies, and coordinate project needs with Supply Chain, Legal, IT, and other stakeholders.
Lead project teams or coordinate team activities, facilitate meetings, establish roles and expectations, track action items, and promote collaboration and accountability.
Guide project team members, monitor adherence to project management methodologies and standards, and address performance or coordination issues as needed.
Support effective use of project collaboration tools, document repositories, and project management processes.
Establish and maintain controls for scope, schedule, budget, quality, resources, and risks; track progress, expenditures, milestones, issues, and action items.
Identify variances, potential scope changes, and emerging risks; escalate significant concerns and help stakeholders evaluate proposed changes.
Develop and support communication plans and prepare status reports, proposals, presentations, and other project documentation.
Build working relationships across departments and organizational levels to maintain alignment, resolve issues, and support project outcomes.
Lead or contribute to process improvement, benchmarking, and continuous improvement initiatives; document workflows, conduct gap analyses, and recommend changes.
Research and document business and technical requirements and support development of process controls to measure performance and improvement outcomes.
Maintain organized, secure project documentation and repositories, archive project materials, and document lessons learned and outcomes.
Collaborate with project management peers to strengthen project practices, organizational capabilities, and consistency in project delivery.