Electronic Service Requirements (ESR) Program Manager

Portland General Electric • Portland, OR

1d

About The Position

The ESR Program Manager plans, leads, and implements projects and process improvements that support PGE’s customer-facing electric service requirements and engineering standards. The role coordinates development and lifecycle management of the Electric Service Requirements, Commercial, Subdivision, and Medium Voltage guides, along with related standards, work practices, and technical drawings. It partners with engineering, operations, design, construction, and other stakeholders to align customer requirements with internal design and construction standards. The manager leads cross-functional initiatives involving code and requirement changes, standards modernization, technical documentation, drafting support, and engineering tools, and implements improvements intended to enhance safety, reliability, consistency, cost effectiveness, and customer experience.

The position leads projects of varying size and complexity and supports major or enterprise-wide projects alongside senior project managers, sponsors, and cross-functional teams. It develops project plans and controls; leads and coordinates teams; manages risks, budgets, schedules, scope, and communications; and engages stakeholders across departments. The role also leads or contributes to business analysis and process improvement, maintains secure project documentation, and captures lessons learned. The job requires full-time attendance, with the ability to work long hours, variable schedules, on-call schedules, and during severe inclement weather. It includes regular computer use, travel and driving within and beyond the service territory, and work in office, plant, and field environments. Assisting with storms or other company emergencies is part of the position.

Requirements

• Bachelor’s degree in business, communications, psychology, computer science, or a related field, or an equivalent combination of education and experience.
• Typically two or more years of experience in project management or a related field, such as project coordination, scheduling, business analysis, or process improvement; additional experience may be required for projects of greater size or complexity.
• Knowledge of project management methodologies, standards, and practices, including scope, schedule, cost, quality, communications, procurement, resource, and risk management.
• Ability to develop, maintain, and monitor project plans, budgets, schedules, resource requirements, and project controls.
• Experience using project management and business applications such as Microsoft Project, Excel, Word, PowerPoint, Visio, and other collaboration or project tracking tools.
• Knowledge of business process improvement, continuous improvement, benchmarking, systems thinking, and process analysis techniques.
• Ability to analyze information, identify risks and issues, evaluate alternatives, and develop practical solutions.
• Strong written and verbal communication skills, including preparing reports and presentations, facilitating meetings, influencing stakeholders, and communicating complex information effectively.
• Ability to build collaborative relationships, manage stakeholder expectations, navigate competing priorities, and resolve conflicts constructively.
• Effective listening, consulting, negotiation, facilitation, and problem-solving skills.
• Ability to adapt to changing priorities, exercise sound judgment, work independently, and collaborate across teams and organizational levels.
• Strong organizational skills and attention to detail, including the ability to manage multiple tasks, meet deadlines, and maintain accurate project documentation.
• Ability to work long hours and a variable schedule, work on-call, and report to work during periods of severe inclement weather.
• Ability to meet attendance standards for regular, reliable, predictable, full-time attendance.
• Valid driver’s license.
• Ability to drive daily within the service territory, travel frequently, and travel overnight inside or outside the service territory.
• Ability to use a computer regularly for the entire work shift.
• Ability to lift, push, pull, and carry up to 10 pounds.

Nice To Haves

• Project Management Professional (PMP) certification.

Responsibilities

• Lead projects of varying size and complexity, including business systems and process improvements, organizational changes, strategy implementation, training initiatives, feasibility studies, and pilot programs.
• Support major or enterprise-wide projects by collaborating with senior project managers, project sponsors, and cross-functional teams.
• Partner with operations leaders and stakeholders to define objectives, scope, deliverables, and business justification while ensuring strategic alignment, cost effectiveness, and minimal operational or customer service impacts.
• Develop and maintain project planning documents, including project charters, business cases, work breakdown structures, schedules, cost baselines, resource plans, and milestones.
• Identify project dependencies, resource requirements, risks, and mitigation strategies; collaborate with Supply Chain, Legal, IT, and other stakeholders on project needs and vendor-related activities.
• Lead project teams or coordinate team activities in support of a senior project manager; facilitate meetings, clarify roles and expectations, track actions, and promote collaboration and accountability.
• Guide project team members, monitor adherence to project management methodologies and standards, and address performance or coordination issues as needed.
• Support effective use of project collaboration tools, document repositories, and project management processes.
• Establish and maintain project controls for scope, schedule, budget, quality, resources, and risks.
• Track project progress, expenditures, milestones, issues, and action items; identify variances, potential scope changes, and emerging risks, and escalate significant concerns.
• Maintain project plans to reflect changes in priorities, resources, schedules, and deliverables; collaborate with sponsors and stakeholders to evaluate proposed changes and support decisions.
• Develop and support project communication plans; prepare status reports, proposals, presentations, and other project documentation.
• Build working relationships across departments and organizational levels to maintain alignment, resolve issues, and support project outcomes.
• Lead or contribute to process improvement, benchmarking, and continuous improvement initiatives; evaluate processes, identify opportunities, document workflows, conduct gap analyses, and recommend changes.
• Research and document business and technical requirements and support development of process controls to measure performance and evaluate improvement outcomes.
• Apply project management best practices, systems thinking, structured problem-solving, and continuous improvement methodologies.
• Establish and maintain organized, secure project documentation and repositories, and ensure project plans, deliverables, decisions, and supporting materials are maintained and archived.
• Document lessons learned and project outcomes and collaborate with project management peers to improve project management practices and organizational capabilities.

Benefits

• PGE offers a total rewards package intended to reward employee contributions and support well-being and professional development.
• Performance-based incentive bonus; actual total compensation is commensurate with experience, skills, qualifications, education, training, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level