Electric Power Service Readiness Consultant

Caterpillar • Mossville, IL

7d • Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Job Summary The Electric Power Service Readiness Consultant develops and drives workforce readiness strategies that ensure technicians, product support teams, and dealer personnel are prepared to support current products, new product introductions, and emerging Electric Power applications. Working across Electric Power Division, Large Power Systems Division, Global Dealer Learning, district teams, and Caterpillar's dealer network, this role identifies capability gaps, develops readiness plans, and aligns workforce development initiatives with business growth objectives. The successful candidate will influence cross-functional partners to improve technician proficiency, support readiness, and customer outcomes across the global Electric Power business.

Requirements

• Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Consulting: Extensive experience and knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Analyzes and fully documents client requirements. Applies experience to developing and executing multiple consulting assignments. Works with client to identify alternative solutions and associated pro's and con's.
• Decision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus.
• Effective Communications: Expert understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Communicates effectively with diverse audiences, using appropriate media and language. Monitors developments in communications tools for potential use by organization. Coaches others on methods of improving their own communications.
• Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Identifies and documents specific problems and resolution alternatives. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Relationship Management: Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Maintains productive, long-term relationships with clients or vendors. Creates opportunities to educate support teams on client priorities. Empowers others to establish collaborative, healthy relationships.
• Experience supporting technical products, services, equipment, or customer support operations.
• Experience leading cross-functional initiatives and collaborating with diverse stakeholders.
• Experience identifying organizational capability gaps and implementing improvement plans.
• Strong analytical, communication, and relationship-building skills.
• Ability to influence decisions and drive results without direct authority.

Nice To Haves

• Experience supporting Electric Power products, power generation systems, industrial equipment, or related technical solutions.
• Experience working with dealer, distributor, customer support, field service, or training organizations.
• Knowledge of workforce development, technical training, certification programs, or capability assessment processes.
• Experience supporting new product introductions, service readiness, or organizational readiness initiatives.
• Familiarity with critical power, gas engine, prime power, microgrid, or data center applications.
• Experience leveraging digital learning tools and scalable training solutions.
• Strong business acumen with the ability to align workforce capability initiatives to customer and business needs.

Responsibilities

• Develop and maintain workforce readiness strategies that support Electric Power products, services, and new product introductions.
• Assess technical capability, workforce capacity, and readiness gaps across the dealer network and recommend actions to address business needs.
• Partner with learning, product support, and dealer development teams to establish competency standards, learning pathways, and certification programs.
• Translate business growth plans, customer requirements, and product support needs into workforce development priorities and readiness plans.
• Coordinate readiness activities for new product introductions and strategic customer deployments to ensure support capabilities are in place before launch or commissioning.
• Establish and monitor readiness metrics, identify risks, and drive continuous improvement initiatives that enhance technician effectiveness and customer support outcomes.
• Influence cross-functional stakeholders to align workforce readiness efforts with business objectives and customer expectations.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree