Electric Power Generation (Epg) Service Manager

Carter Machinery Careers • Elkridge, MD

2d • Onsite

About The Position

The EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage.

Requirements

• Dedicated self-starter with proven leadership and team management experience
• Strong mechanical aptitude
• Proficient in the use of a computer; able to adapt to changing technology
• Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
• Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations

Nice To Haves

• Previous experience leading and managing team in a service industry
• Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications, preferred
• College/technical degree, or comparable industry experience, preferred

Responsibilities

• Directing and coordinating customer service activities
• Servicing accounts in a timely manner
• Resolving complaints
• Ensuring effective communications
• Developing and growing business through the management of service to achieve targeted sales and gross profit margins
• Monitoring and controlling service expenses to ensure income is maintained at highest possible percentage
• Managing work in process by ensuring work orders are closed in accordance with established time-lines
• Conducting regularly scheduled safety meetings and enforcing all safety policies and procedures
• Investigating and reporting on-the-job accidents or safety hazards
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed