Electric Power Generation (Epg) Field Service Advisor

Carter Machinery Careers•Mechanicsville, VA

2d•Onsite

About The Position

The EPG Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Carter Machinery is a company that offers long-term careers defined by purpose, innovation, and impact. They have built an award-winning workplace where high achievers thrive, careers grow, and work truly matters. The company's legacy is strong, its vision is bold, and its future is built on investing in the growth and well-being of its people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that move the world forward.

Requirements

Proficient with Microsoft Office Products
Excellent customer service skills and the ability to deal with stressful situations
Strong communicator with excellent oral and written communication skills
Able to effectively multi-task
Attention to detail
Able to work any shift
High School diploma or equivalent

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment
Minimum two years’ service related experience
Electric power generation exposure

Responsibilities

Communicating with internal and external customers to gather information regarding equipment issues
Providing repair status updates while repairs are in progress
Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way