ELECTRIC POWER GENERATION (EPG) FIELD SERVICE ADVISOR

Carter Machinery•Mechanicsville, VA

1d•$64,000 - $83,000•Onsite

About The Position

The EPG Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward. You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery. Come build what matters and build your future with us.

Requirements

Must be proficient with Microsoft Office Products
Must have excellent customer service skills and the ability to deal with stressful situations
Must be a strong communicator with excellent oral and written communication skills
Must be able to effectively multi-task
Must have an attention to detail
Must be able to work any shift

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment, preferred
Minimum two years’ service related experience
Electric power generation exposure
High School diploma or equivalent

Responsibilities

Communicating with internal and external customers to gather information regarding equipment issues
Providing repair status updates while repairs are in progress
Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way