Power Generation Field Service Technician

Cummins•Round Rock, TX

7d•Onsite

About The Position

We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation in Round Rock, TX. In this role, you will make an impact by completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction. You will engage with customers in a courteous and professional manner, applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs. This includes preparing required parts and tools, and completing required documentation such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens. You will also complete training in line with skill and business requirements and adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to your supervisor.

Requirements

Basic level field service work experience
Intermediate level knowledge of and/or experience with of power generation products
High Voltage/ Low Voltage experience
Customer service experience
Must be able to drive a 3500 truck while also pulling a trailer.
3 years driving experience
Must be 21 years of age

Nice To Haves

Apprentice Certified Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
CDL is a preference but not a requirement
A CDL may be required to obtain upon hire
A current valid license is required for this role
This role requires a 5 year motor vehicle report, free from major violations
This role requires applicant to pass a Department of Transportation (DOT) physical

Responsibilities

Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.
Engaging with customers in a courteous and professional manner.
Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
Completing training in line with skill and business requirements.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Ensures prompt and efficient attention to customer needs
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Maintains service vehicle and tools for cleanliness and proper operation
Communicates effectively
Customer focus
Develops talent
Manages complexity
Self-development
Health and Safety Fundamentals
Diagnostics Application
Electronic Service Tool Application
Engine Systems Interactions
Power Generation Systems Knowledge
Product Repair and Maintenance
Service Documentation
Technical Escalation
Values differences