Elections Analyst 1

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Hybrid

About The Position

The Elections Analyst 1 supports election-related systems, training activities, business process improvements, and customer support services for the Pennsylvania Department of State. The role combines technical assistance, research, testing, reporting, and collaboration with county election offices and internal staff. The analyst responds to support requests, helps users resolve system issues, develops learning resources, contributes to testing and auditing, identifies system needs, recommends process improvements, and analyzes data to prepare reports.

This is a full-time position with work hours of 8:30 AM to 5:00 PM, Monday through Friday, with a 60-minute lunch. Part-time telework may be available, with three days per week in the office. Telework requires a securely configured high-speed internet connection and work from an approved location within Pennsylvania. Employees unable to telework may report to the headquarters office in Harrisburg. Telework availability may change.

Requirements

• One year of professional experience evaluating public programs or information technology systems, and a bachelor's degree in public administration, business administration, public policy, political science, or information technology; or an equivalent combination of experience and training.
• Must be able to perform essential job functions.
• Applicants claiming education toward meeting the minimum requirements must attach college transcripts; unofficial transcripts are acceptable.

Responsibilities

• Respond to support requests from county election offices, voters, and Department of State staff; maintain support tickets and escalate issues as needed.
• Facilitate training sessions and create presentations, tutorials, manuals, and other learning resources for users.
• Develop testing plans, participate in user acceptance testing, and support election-related testing and auditing activities.
• Gather information through research, interviews, surveys, and collaborative sessions to identify system needs and improvements.
• Recommend changes to business processes, procedures, and information systems that support program and training goals.
• Maintain databases and spreadsheets, collect and analyze information, and prepare reports, charts, tables, and graphs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level