eLearning Specialist

TX-HHSC-DSHS-DFPS•Austin, TX

3d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the eLearning Specialist (Program Specialist IV) position within the Office of Access and Eligibility Services (AES). AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.

Requirements

Knowledge of public administration and management techniques; statistical analysis processes; research techniques; marketing techniques; and of program management processes and techniques.
Skill in: Effective communication both orally and in writing
Skill in: Planning, developing, implementing and analyzing agency educational programs
Skill in: Analyzing information and solving problems
Skill in: Organizing and prioritizing information
Skill in: Coordinating and collaborating with program partners and stakeholders
Skill in: Marketing programs
Skill in: Developing, evaluating and interpreting policies and procedures
Skill in: Training, leading and prioritizing staff workloads
Skill in: Identifying measures or indicators of program performance and in operating computers and applicable software
Ability to: Apply instructional design and curriculum development principles, including creation of design documents, course outlines, storyboards, development and testing of learning objectives.
Ability to: Apply adult learning principles, practices and techniques to an eLearning and/or blended environment.
Ability to: Develop eLearning and online materials using Articulate development software (or similar) packages for use with large audiences and multiple instructors and to prepare concise evaluation reports.
Ability to: Perform as part of a team by contributing to the formulation of short- and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others.
At least two years of professional experience in eLearning development using instructional systems design (ISD) for adult learners. (Required)
Experience applying adult learning principles, practices and techniques to an eLearning or blended environment. (Required)
Experience developing eLearning and online training using Articulate development software (or similar) packages. (Required)
Experience performing as part of a team by contributing to the formulation of short and long term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)
Indicates availability to travel up to 25% (Required)

Nice To Haves

4-yr College Graduate (Preferred)
Experience developing and editing instructional videos (Preferred)

Responsibilities

Reports to the Content Development Manager in the Office of Learning and Professional Development (OLPD) section in AES.
Performs highly complex (senior level) consultative services, technical assistance work, and advanced eLearning instructional design and development for AES staff.
Develops eLearning, video, web-based and blended training for multiple programs such as Texas Works (TW), Medicaid for the Elderly and People with Disabilities (MEPD), the Community Partner Program (CPP), strategic initiatives, and other special projects as assigned.
Coordinates and collaborates with project stakeholders and internal partners including AES Operational Support offices, Leadership, Policy, Operations, Subject Matter Experts, and Social Services Applications in program development, review, feedback, implementation, evaluation and reporting as determined by each project.
The work involves planning, coordination, research, assessment, analysis, design, development, implementation, evaluation and ongoing revision of major agency educational programs, initiatives and special projects.
Coordinates with program development partners, oversees the design and development of blended learning solutions to include eLearning, blended, video and webinar solutions for diverse audiences.
Participates in the writing of interactive knowledge checks, quiz questions, exercises, and activities.
Develops software simulations for agency systems, as required.
Manages multiple, simultaneous projects, and will determine the methodology and delivery of educational courses.
Supports OLPD staff in resolving curriculum and technical related issues.
Uses specialized software and technologies to develop learning solutions, and works under limited supervision, with moderate latitude for the use of initiative and independent judgment.
The scope of the role includes training needs analysis, assessment, design, development, implementation, and evaluation of web-based training (WBT), and webinar solutions.
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Works collaboratively to identify innovative and effective solutions for customers and staff.
Using adult learning theory and methods, a systematic process such as ADDIE, leads or assists in the development of design documents that outline instruction, assessment, evaluation and implementation strategies. 25%
Consults with area management to design and develop materials for a variety of training delivery methods including instructor-led, webinars, web-based or eLearning and standalone resource materials. Uses multiple technologies such as Articulate Storyline, Camtasia, Video, and Text-to-Speech (TTS) to coordinate the development of web-based, eLearning and/or blended learning for AES Eligibility Services and Community Partners. 25%
Communicates effectively with subject matter experts, team members and other stakeholders by developing and maintaining relationships using established communication tools and processes. Works with all levels of employees and internal/external stakeholders in determining training needs to address trends identified and resolve technical problems with online training materials and learning management systems. 35%
Develops training guidelines and procedures by formulating and recommending procedures and processes for educational design, development, implementation and evaluation to OLPD management for ongoing program and process improvement. 5%
Provides technical guidance in the program area(s). 5%
Represents the program area at meetings, conferences, seminars, panels and committees. 5%