eLearning Support Specialist

University of Florida•Gainesville, FL

5h•Onsite

About The Position

UF Information Technology (UFIT) is seeking an intermediate-level eLearning Support Specialist to join e-Learning Support, a unit within UFIT. This role provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics, via phone and ticket system. The position offers an excellent opportunity to work with dedicated employees focused on understanding and interpreting the technological needs of the University of Florida's community. The role involves troubleshooting, analyzing, and recommending solutions for client issues with e-Learning tools, referring problems to vendors or service providers, and interacting with clients and service providers through various communication channels. Additionally, the specialist will test new educational technologies, assist with rollout plans, and may be temporarily assigned to support other instructional technology needs within Academic Technology Support, collaborating with units like Instructional Design, Video Production, and Learning Analytics.

Requirements

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
Appropriate college coursework may substitute at an equivalent rate for the required experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).
A Level 2 Criminal Background Screening is required.

Nice To Haves

Experience in higher education
Experience administering, building courses in, and/or providing user support for course management systems (especially Canvas)
Experience providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
Experience with varying learning technologies

Responsibilities

Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools
Provide expert referral of problems to vendors or computing service providers on campus
Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process
May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology Support faculty needs by seamlessly interacting with other support units such as Instructional Design, Video Production, and Learning Analytics among others.