EI Service Coordinator - Initial
About The Position
The Initial Service Coordinator (ISC) assists families in navigating the Early Intervention Program (EIP) referral and evaluation process from referral through the completion of the Initial Individualized Family Service Plan (IFSP) meeting or case closure. The ISC ensures that families receive appropriate services, supports, procedural safeguards, and information regarding their rights and responsibilities under the Early Intervention Program. WIHD creates better futures for people with disabilities, for vulnerable children, and for their families and caregivers. WIHD accomplishes its mission through professional education, comprehensive services and supports, community training and technical assistance, and innovative research and information dissemination. Our staff is committed to providing family-centered care to every family we serve. WIHD offers the following EIP services: Assistive Technology, Audiology, Evaluations, Home/Community-Based Individual Visits, Office/Facility-Based Individual Visits, Parent-Child Group, and Service Coordination.
Requirements
- Two (2) years of experience providing service coordination; or
- One (1) year of service coordination experience and one (1) year of experience working with infants and toddlers with developmental delays or disabilities; or
- One (1) year of service coordination experience and an Associate Degree in Health or Human Services; or
- A Bachelor's Degree in Health or Human Services.
- Must successfully complete the New York State Introduction to Service Coordination training course prior to employment and provide proof of completion.
- Must provide and maintain annual a medical clearance statement from a healthcare provider, negative TB test and symptom questionnaire thereafter, MMR vaccine or immunity, and have recommended or documented refusal of Heb B, tetanus, diphtheria, pertussis, varicella and Influenza.
- Must review and adhere to New York State Early Intervention Service Coordination recommended practices
- Strong interpersonal, communication, and organizational skills.
- Ability to work independently while collaborating effectively with families, providers, and agency staff.
- Commitment to confidentiality, cultural sensitivity, and family-centered service delivery.
- Professionalism, sound judgment, and strong time-management skills.
Responsibilities
- Serve as the primary point of contact for families referred to the Early Intervention Program.
- Guide families through the evaluation and eligibility process, ensuring they understand their rights, responsibilities, and available resources.
- Coordinate referrals, evaluations, and Initial IFSP meetings within required program timelines.
- Collaborate with families, evaluators, providers, and the Early Intervention Official Designee (EIOD) to ensure timely service delivery.
- Maintain accurate case records, documentation, and billing in compliance with agency and NYS Early Intervention requirements.
- Assist families with transition planning to preschool special education services (CPSE), when appropriate.
- Provide advocacy, information, and referrals to community resources and supports.
- Participate in required meetings, supervision, and professional development activities.
- Utilize agency-approved communication systems to respond to inquiries from families and stakeholders.
Benefits
- Paid Sick Time
- NY State Disability
- 403B Retirement Plan
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
