EHR TRAINER

FRANKLIN PRIMARY HEALTH CENTER INC•Mobile, AL

22h•Onsite

About The Position

The EHR Trainer is responsible for designing, delivering, and sustaining training programs for the Electronic Health Record (EHR) system. This role supports providers and clinical staff in effectively using the EHR to promote accurate documentation, regulatory compliance, and efficient workflows. The position is centered on training, education, and continuous performance improvement in EHR utilization.

Requirements

Associate or bachelor’s degree in Health Information Management, Healthcare Administration, Nursing, Information Technology, Health Informatics, or a related clinical discipline preferred. An equivalent combination of education and relevant work experience may be considered.
Minimum of three (3) years of experience in a healthcare or medical setting, including hands-on use or training of Electronic Health Record (EHR) systems.
Experience in EHR training or supporting EHR users is strongly preferred.
Must demonstrate knowledge of organizational policies and procedures.
Strong communication and presentation skills, ability to effectively train and support diverse audiences, including providers, nurses, medical assistants, and administrative staff
Strong problem-solving and troubleshooting abilities
Working knowledge of clinical workflows and quality improvement processes
Ability to adapt to new systems, updates, and evolving technology
Effective time management and organizational skills
Ability to communicate clearly and professionally with patients, staff, and visitors.
CPR, CMA, CCMA, RMA certifications, licensures and registrations.

Responsibilities

Design and deliver role-based training for providers, nurses, medical assistants, and administrative staff on EHR workflows and best practices
Provide initial onboarding training for new hires and ongoing education for all clinical staff
Participate in clinical training sessions and organizational updates to remain current and ensure accurate training delivery
Develop and maintain training materials, including user guides, job aids, and workflow documentation aligned with FQHC requirements
Provide one-on-one and group training sessions during implementation, upgrades, and ongoing operations
Serve as a subject matter expert (SME) for EHR-related questions, troubleshooting, and workflow optimization
Monitor EHR usage across clinical staff to ensure compliance, accuracy, and efficiency
Monitor open encounters and documentation workflows to support timely completion and adherence to quality measures
Train and reinforce workflows that support quality initiatives and regulatory requirements (e.g., HRSA, UDS reporting)
Identify gaps in EHR usage and provide targeted retraining and re-education as needed
Collaborate with clinical leadership, IT, and compliance teams to align training with organizational goals and regulatory standards
Assist with testing new software releases, upgrades, and system enhancements prior to implementation
Support system maintenance, reporting functions, and data quality initiatives
Assess training effectiveness and adjust programs based on user feedback, performance data, and system updates
Promote data integrity, patient privacy, and adherence to HIPAA guidelines
Identify workflow improvement opportunities and recommend solutions to enhance efficiency
Perform other duties as assigned by the EHR Clinical Training Coordinator
Maintain competency in clinical knowledge to support effective training of clinical workflows
Maintain a professional, courteous, and cooperative demeanor with staff and patients
Support continuous improvement in staff EHR proficiency, including use of templates, tools, and documentation standards