EHR Trainer

Baylor Scott & White Health•Round Rock, TX

About The Position

Performs QA and training to improve facility operations. Develops performance reports and statistical data to gauge process improvements. Coordinates and conducts educational programs on various computer systems. Regularly rounds to ensure compliance and provide timely training. Implements recommended process changes at departmental and staff levels for success.

Requirements

Know and know about SW internal process and procedures
Proficient in the use of the computer
Knowledgeable of Clinical/Hospital/Operational or RCO processes
Knowledgeable in adult learning practices
Excellent verbal, written and presentation skills
Meet and maintain requirements of the Scott & White driver/vehicle safety policy
Ability to exercise initiative, judgment and conclusion-making in meeting targets
Ability to supervise large groups of clerical staff in a training room environment
Ability to counsel clerical staff in a professional manner
Ability to maintain privacy of training exams and pre-published knowledge
H.S. Diploma/GED Equivalent
2 Years of Experience
Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.

Nice To Haves

Credentialed in applicable application within one year of hire
Ability to travel, stay overnight (as necessary) and adjust reporting hours

Responsibilities

Participate in the interviewing, hiring, training and placement of front line staff originated by clinic training utilizing standard work methodology
Partner with management and staff to identify and assess learning needs impacting operational effectiveness
Conduct effective training programs for all phases and levels of the computerized operational systems crucial to financial and operational success
Develop and conduct training programs on operational best practices. Improve staff morale, patient care, and operational efficiency. Include instructional design, material development, train-the-trainer, and leading classroom or virtual learning.
Assist with the development and revision of training materials, manuals, and evaluation materials
Maintain detailed records of training programs and participants and generate accurate statistical reports
Develop and update a proficiency curriculum with processes. Include instruction on applications to help the career ladder for front-line staff.
Maintain log of staff errors and conduct retraining as necessary
Develop and implement yearly assessment testing of staff on all applicable systems
Conduct comprehensive QA testing on identified measures
Ensure compliance with standard work, regulations, and Scott and White Policy. Round regularly and provide feedback reports to management once completed.
Develop and report separate performance assessments to each employee
Create and implement new procedures, as well as revise existing procedures as necessary
Document and capture work flow research for the purpose of improving work flow and documentation for training purposes
Communicate procedural changes to staff and management
Work with front line staff and management on departmental level to assure procedural changes implemented into daily operations
Work closely with staff and department heads to identify opportunities for improving hospital operations effectiveness, customer service, and financial performance
Work with departmental leadership to coordinate and implement approved changes. Assure successful outcomes for each department.
Monitor key indicators and work with staff to assure facility goals are consistently met
Develop and accurately track and report operational and performance statistics in a timely manner
Monitor the data collection and reporting programs to ensure the integrity of the information being collected and furnished to management
Effectively modify programs, when required, to maintain and/or increase the usefulness of the operational performance system to management
Maintain full documentation of the functional specifications of each operational reporting system and modify the system when requested