EHR Support Analyst II (RCM)

Salt River Pima-Maricopa Indian Community • Scottsdale, AZ

1d

About The Position

The Salt River Pima-Maricopa Indian Community (SRPMIC) Health Services Division is seeking an experienced EHR Support Analyst II to support the efficient, safe, and optimized operation of our Electronic Health Records system—primarily Epic within an OCHIN environment. In this role, you will serve as an advanced technical and workflow resource for providers, nurses, administrative staff, and cross-functional healthcare teams. Your work will focus on providing high-level first-line support and coaching to end-users, troubleshooting mid-to-complex clinical, operational, and technical issues, assisting in system configuration, testing, documentation, and optimization, and partnering with the OCHIN Epic Vendor, IT, and operational leaders to align system functionality with regulatory requirements and workflow needs. This is a hands-on role where your expertise directly enhances patient care delivery, data integrity, billing accuracy, and overall clinical efficiency.

Requirements

• Bachelor’s degree in Healthcare Administration, Healthcare Technology, Informatics, or related field (or equivalent professional experience)
• Minimum (5) years of full-time experience in a clinical facility
• Minimum (3) years of Epic E.H.R. Support Experience
• Active Epic certifications or proficiencies (Ambulatory, Acute, EpicCare, Willow, Wisdom, Prelude, Cadence, or Resolute PB) OR a clinical license
• Strong knowledge of Epic (preferably OCHIN) across multiple modules
• Experience supporting users in a clinical environment
• Skills in troubleshooting, workflow validation, testing, and documentation
• Excellent communication and customer service abilities
• An understanding of HIPAA requirements, healthcare operations, and compliance expectations
• A collaborative, adaptable, patient-centered mindset

Nice To Haves

• Experience working within Tribal or Indigenous communities is valued and supports success in this role.

Responsibilities

• Providing high-level first-line support and coaching to end-users
• Troubleshooting mid-to-complex clinical, operational, and technical issues
• Assisting in system configuration, testing, documentation, and optimization
• Partnering with the OCHIN Epic Vendor, IT, and operational leaders to align system functionality with regulatory requirements and workflow needs
• Supporting departmental goals related to safety, quality, user experience, and operational efficiency

Benefits

• 15 paid holidays
• paid birthday leave
• Annual Leave and Sick Time accruals based on years of service
• 401(k) retirement plan with 5% Employer contribution and a 3% match
• Health Benefits, including medical, dental, vision, life and disability insurance
• Wellness Program – Earn credits toward cash or paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level