EHR Clerical Trainer (Administration-Palatka)
About The Position
This is a full-time position. Monday-Thursday, 8:00 am-6:30 pm. The EHR Clerical Trainer will act as an applications expert, training end-users on various systems including Practice Management System, Electronic Medical Records, Electronic Dental Records, and Population Health. Responsibilities include performing employee orientation, providing Level 1 end-user application support, verifying correct software system usage, and conducting proficiency checklists. The role involves evaluating training effectiveness, analyzing training needs, documenting and monitoring training completion, and performing monthly audits. The trainer will also assist with software revisions and updates, ensuring company processes and operating manuals are current. A key aspect of the role is accurately filing health-related documents into the legal health record and understanding the different types of health documents.
Requirements
- High School diploma or equivalent.
- Minimum of 2 years’ experience in a clinical setting.
- Minimum of 2 years on Medical Billing/Collections.
Responsibilities
- Ability to stand or sit for extended time periods during the workday.
- Must adhere to universal precautions, to include blood borne pathogen protection, at all times.
- As an applications expert, train end-users, as necessary.
- Perform an employee orientation program for new employees.
- Provide Level 1 end-user application support for Practice Management System, Electronic Medical Records, Electronic Dental Records, Population Health, etc.
- Verify correct use of software systems. Conduct proficiency checklist for all end-users on a regular basis. Submit to IT Director.
- Consult with Center Management team to develop performance improvement measures.
- Evaluate training effectiveness to ensure that employees learn and that the training helps AH to meet its strategic goals and achieve results.
- Analyze training needs to suggest to the IT Director new training programs or modifications to improve existing programs.
- Document and monitor completion of end-user training utilizing Training Manager software.
- Perform and submit various monthly audits to the IT Director. Review all results with the end-user, including audits performed by Corporate, for appropriate remedial training, as necessary.
- Maintain training spreadsheet of existing employees that have completed retraining. Submit to IT Director on a monthly basis.
- Participate and disseminate pertinent information at Center and/or Department meetings.
- Assist with software revisions/updates and test thoroughly before implementing in the Production Database by partnering with appropriate staff. Provide training related to revisions.
- Understand and stay current with company processes and procedures and operating manuals are current.
- Understands the different health related documents and files them into the legal health record with accuracy. (Inclusive of correct document type, correct patient and correct PAQ).
- Asks questions about documents that are not easily identifiable for filing into the right document type in ICS.
- Communicates with Supervisor about documents that are not easily identifiable or when a pattern of incorrect documents being sent is noticed.
- Reviews EHR to obtain the Clinician who ordered the referral and files document to the correct Clinician’s Provider Approval Queue (PAQ).
- Identifies documents that should not be sent to the Clinician’s PAQ and moves them to the appropriate folder on the shared drive (i.e., requests for medical records, center documents).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
