EHR Analyst

Hunter Health•Wichita, KS

4d•Onsite

About The Position

Hunter Health provides all-encompassing care for the Wichita community, including medical, dental, behavioral, vision, laboratory, radiology and pharmacy services, all in one place. We pride ourselves in providing the support patients need to take control of their health and their whole wellbeing. Our Hunter Health team is at the heart of our operations. From the initial interaction with a new patient to empowering individuals with the knowledge to manage their health - it begins with each member of our staff. Regardless of role or responsibility, every team member is a valuable part of living our mission and upholding our positive work environment with our Standards of Culture. We exist to improve the health and wellbeing of everyone in our community.

Requirements

Associate’s degree required
Minimum of two (2) years of experience supporting an EHR system.
Communicates effectively with leadership, staff, and external partners.
Demonstrates strong organizational skills and effectively manages multiple priorities.
Exercises sound judgment and decision-making in complex or sensitive situations.
Builds collaborative working relationships across clinical, operational, IT, and vendor teams.
Demonstrates initiative, accountability, and commitment to achieving organizational and departmental goals.
Maintains accuracy, reliability, and attention to detail in all work processes and documentation.
Utilizes time and resources effectively to meet operational objectives and deadlines.
Accepts constructive feedback and continuously seeks opportunities for professional growth and improvement.
The ability to speak clearly and effectively.
The ability to hear average conversations and respond accordingly.
The ability to sit, stand, walk and use hands to handle, feel and reach.
The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together.
The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus.
The ability to occasionally lift and/or move up to 30 pounds.
The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Nice To Haves

bachelor’s degree preferred in Health Information Management, Health Informatics, or a related field.
Experience providing end-user support and workflow training in a healthcare setting preferred.
Experience in a Federally Qualified Health Center (FQHC) or similar healthcare environment preferred.

Responsibilities

Manages and resolves technical support tickets, providing frontline troubleshooting and escalating issues as needed.
Provides day-to-day support to staff on system navigation, workflows, and operational processes.
Coordinates onboarding and offboarding activities, including user account setup, role-based access, and initial training.
Delivers ongoing education, refresher training, and updates related to system changes, regulatory requirements, and interoperability standards.
Develops and maintains training materials, user guides, and standardized workflow documentation.
Maintains role-based user access in accordance with the principle of least privilege; conducts periodic access reviews.
Monitors system activity, audit logs, and user behavior for potential inappropriate access or security risks; escalates concerns per policy.
Supports compliance with HIPAA Privacy and Security Rules and HITECH requirements, including breach identification and reporting support.
Identifies, collects, and analyzes EHR data and reports to identify discrepancies, incomplete documentation and workflow inefficiencies; coordinates with departments to resolve issues.
Supports reporting needs for operational, clinical, and compliance purposes, including IHS and HRSA-related reporting requirements.
Maintains data governance standards, including data accuracy, consistency, integrity, and alignment with USCDI data elements.
Supports interoperability workflows, including data exchange, continuity of care documents (CCDs), health information exchange (HIE), and validation of data mapping and structured data capture.
Collaborates with IT, vendors, and internal stakeholders to troubleshoot issues, implement system enhancements, and support upgrades, including regulatory and interoperability changes.
Participates in system testing, validation, and change management processes.
Supports the development and maintenance of policies and procedures related to EHR use, documentation standards, data governance; ensures adherence to applicable federal and state regulations.
Travels as needed to support organizational operations.
Performs other duties as assigned.