EFT Specialist (Electronic Funds Transfer / Mobile Banking)

Center Parc Credit Union•Atlanta, GA

13d•$19 - $24•Onsite

About The Position

The EFT Specialist focuses on facilitating and managing electronic payments and resolving related member issues and concerns. They are responsible for receiving and responding to ACH and Wire inquiries via phone calls and member walk-ins, processing and verifying incoming and outgoing electronic transactions, and posting ACH debit and credit exceptions. This is a back-office operations position where you will be handling mobile banking issues, ACH, and Wires for our external members (customers) and internal stakeholders.

Requirements

An Associate degree in Business, Business Administration, or related field of study; 1-year additional relative work experience or 2 years’ college course equivalent in lieu of degree
2 years of related work experience in banking, financial service, or credit unions
10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software
2-3 years' minimum experience processing and solving issues with ACH and Wires
Past experience trouble shooting online banking features and services

Nice To Haves

A bachelor’s degree in business management, Business Administration, or related field of study
2 years specific work experience processing ACH and wire transfers in a financial services organization
Experience working with Symitar

Responsibilities

Adhere to and deliver on APCU Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer, Protect with Passion
Receive and resolve ACH and Wire phone calls and walk-ins
Process and verify incoming and outgoing wires as needed
Verify outgoing ACH and Wire Transfer entries
As required, post ACH debit and credit exceptions; ensure that proper processes and procedures are followed and immediately advise the manager if there are issues or concerns.
Examine Wire and ACH forms for completeness and accuracy.
Maintain department wire log.
Demonstrate attention to detail and be alert for any suspicious or fraudulent activity; follow established processes and procedures when suspicious or fraudulent activity is a concern.
Assist and work as a team player with other team members in the eServices Department to ensure that all work is processed in a timely manner.
As needed or required, facilitate the ability for the member to speak with other internal business partners for resolution of inquiries and concerns that cannot be resolved by the EFT Specialist.
Whenever possible, recommend and position credit union products and services that meet the members’ needs
Maintain up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.
As required, utilize product knowledge, customer service skills, and consultative sales skills to overcome member skepticism or member objections when a recommended product or service is genuinely in the best interest of the member.
Effectively use written and oral communication skills and emotional intelligence to engage members in dialogue needed to guide members in difficult circumstances and situations.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Ability to work independently and exhibit good decision-making skills within a level of established empowerment.
Other duties as assigned.
Exhibit good organizational skills and attention to detail.