Funds Transfer Analyst

BANK FUND STAFF FEDERAL CREDIT UNION•Washington, DC

16h•$55,000 - $68,000•Hybrid

About The Position

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 40% of the time but this is subject to change based on health and safety standards and operational need.

Requirements

B.S. Degree or equivalent combination of education and experience.
3 years banking experience
1 year of payments or wire transfer experience
Proven ability to work on a team
Well-developed analytical and problem-solving skills
Reliability and accountability
Excellent written and verbal communication skills with attention to detail
Ability to organize and prioritize tasks to establish and meet deadlines
Self motivated

Responsibilities

Serve as the primary liaison for members and staff regarding all escalated funds transfer inquiries.
Investigate and resolve Funds Transfer-related problems referred by staff and/or members.
Open investigations, placing traces, recalls, amendments, and/or SWIFT receipt requests on wire transfers as necessary via the appropriate processing system.
Coordinate with domestic and international financial institutions via appropriate secure messaging channels which may include designated vendors to resolve Funds Transfer Investigations.
Communicate with members as to their investigation.
Refer appropriate investigation cases to the Funds Transfer Supervisor, Manager, Funds Transfer Services, and/or other departments as needed.
Perform any necessary transactions on member/internal accounts as needed resulting from escalated inquires or investigations.
Keep knowledge up to date on current US regulations and fraud practices impacting the transfer of funds.
Approve large dollar Funds Transfer requests in the Onbase Wires Workflow according to assigned wire signer tier.
Maintain Records Management of all Funds Transfer Investigation documentation.
Evaluate all foreign currency incoming wires through designated vendor for processing, including returning or booking and crediting appropriate member/internal accounts.
Examine and reconcile appropriate General Ledger accounts, performing any necessary transactions on member/internal accounts as needed.
Train new Funds Transfer staff.
Process all international collection items.
Back-up all other Funds Transfer Positions as needed, including Funds Transfer Representatives, and Funds Transfer Analysts.
Maintain and update the Credit Union’s Policies and Procedures manual for procedures and duties of this position.
Assist and instruct Members or staff in the use of the Credit Union’s eWire module.
Recommend process improvements to management where appropriate.
Keep knowledge up to date on current US regulations regarding Regulation E for wire transfer disputes.
Participate in annual wire approval training to maintain designated wire approval tier.