Electronic Banking & Payment Specialist
About The Position
Rosedale Bank is seeking an Electronic Banking & Payment Specialist to join our Electronic Banking & Payments team in Perry Hall. This back-office role is responsible for supporting the Bank's digital banking platforms and electronic payment services while delivering exceptional service to both internal and external customers. The ideal candidate will have a strong foundation in retail banking, excellent customer service skills, and a passion for helping customers and employees navigate digital banking products and services. This position plays a key role in supporting online banking, debit cards, bill pay, remote deposit capture, ACH services, eStatements, mobile wallet solutions, and other electronic banking channels.
Requirements
- High school diploma or equivalent.
- Minimum of two (2) years of retail banking experience with knowledge of deposit transactions, products, and services.
- Exposure to digital banking platforms, remote banking channels, and debit card services.
- Understanding of deposit-related banking regulations.
- Exceptional customer service and communication skills.
- Strong attention to detail and accuracy.
- Ability to effectively prioritize and manage multiple tasks.
- Strong organizational skills and follow-through.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Ability to work independently and collaboratively within a team environment.
- Commitment to compliance, risk management, and operational excellence.
Responsibilities
- Provide day-to-day support for consumer and business digital banking platforms and services.
- Process digital banking requests, applications, and maintenance activities while following established procedures and service standards.
- Assist with detecting, researching, and resolving potential fraudulent transactions.
- Provide phone and email support to bank employees and customers regarding digital banking products and services.
- Support debit card administration, including card orders and customer inquiries.
- Respond to escalated issues from branches, the Call Center, and bill pay vendors with support from department leadership.
- Monitor system-generated reports and outputs to ensure accuracy, compliance, and timely issue resolution.
- Maintain knowledge of digital banking products, services, procedures, and regulatory requirements.
- Assist with maintaining departmental forms, procedures, and process improvements to enhance efficiency and service quality.
- Provide backup support for other Electronic Banking & Payments functions as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
