Educator - Hospital Development & Partner Relations

Gift of Hope • Itasca, IL

3d • $75,000 - $89,000 • Hybrid

About The Position

The Educator leads education and training support for Hospital Development (HD), Referral Liaisons, Donation Liaisons, and Partner Relations. The role owns role-specific orientation and onboarding, preceptor coordination, learner progress monitoring, competency validation, continuing education, and simulation-based learning. It develops and maintains internal and external educational materials, hospital-partner resources, departmental knowledge libraries, the Gift of Hope Resource Library, and assigned learning-management records. The Educator partners with department leadership, preceptors, subject-matter experts, Marketing and Communications, and Organ Operations to keep training current, practical, consistent, and aligned with organizational priorities and hospital-partner needs. Regular time in hospital care settings is required to maintain competency in core Hospital Development functions and support preceptors and learners. This is a Chicago-based position with in-office and in-hospital requirements.

The position designs, develops, facilitates, and evaluates educational programs, curricula, simulations, assessments, and learning resources. It supports preceptors and learners through coaching, mentoring, progress reviews, debriefs, and competency assessments, and collaborates with department leadership on development needs, remediation recommendations, and readiness for independent practice. The role also creates and maintains Gift of Hope educational content for internal staff, hospital clinical partners, and external stakeholders; coordinates continuing education activities; and administers assigned LMS functions and training records.

The Educator supports quality assurance and performance improvement, cybersecurity awareness and secure information handling, timely completion of administrative and training requirements, and ongoing professional development. Other duties may be assigned.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Three years of experience in hospital development, healthcare education, or equivalent relevant experience.
• Previous training and presentation experience, including designing and delivering training programs and implementing learning solutions.
• Experience as a facilitator or public speaker, with excellent communication skills and the ability to explain complex topics in ways trainees can understand.
• Excellent written communication skills and attention to detail.
• Ability to adapt training approaches for a variety of learners.
• Skill in designing training programs, pre- and post-tests, and course evaluations.
• Proficiency with Word, Excel, PowerPoint, online learning systems, and eLearning authoring tools.
• Ability to operate audiovisual equipment, such as overhead and/or LCD projectors, Teams rooms, and video cameras.
• Ability to speak clearly while presenting to groups using multimedia equipment.
• Ability to lift up to 50 pounds.
• Access to reliable transportation to hospitals, Gift of Hope offices, and other sites within the service area, including the Organ Donor Care Center.
• Carry a personal cell phone to be accessible outside regular business hours.

Nice To Haves

• Educational background or experience in a related field.
• Organ Procurement Organization experience.
• Instructional design experience.
• Experience creating assessment resources to identify training needs and/or competencies.

Responsibilities

• Own orientation, onboarding, and training plans for Hospital Development, Referral Liaison, Donation Liaison, and Partner Relations staff, including schedules, learning activities, field experiences, competency validation, and sign-off requirements.
• Design, develop, facilitate, and evaluate educational programs, curricula, simulations, assessments, and learning resources based on operational needs, regulations, audit findings, procedure changes, learner feedback, and department priorities.
• Use educational technology and content-development tools to create training materials, assessments, surveys, reports, dashboards, presentations, and other resources.
• Maintain competency and current working knowledge in core Hospital Development functions through regular field engagement in hospital care settings; support preceptors and learners.
• Lead and support the HD and Partner Relations preceptor program through coaching, mentoring, learner progress reviews, training debriefs, communication, competency assessments, and development of tools and expectations.
• Assess learner performance and readiness for independent practice through observation, simulation, assessments, presentations, and review of completed work; collaborate with department leadership on development needs, remediation, and competency sign-off readiness.
• Develop, maintain, and update educational materials and resources, including presentations, eLearning modules, facilitator guides, job aids, competency tools, hospital education materials, policy-update resources, and knowledge repositories.
• Create, revise, and maintain Gift of Hope Core presentations, inserts, and other educational content; collaborate with stakeholders to ensure accuracy, consistency, and compliance with branding and document-control requirements.
• Coordinate and support continuing education activities, simulations, seminars, webinars, hospital-affiliated programs, and other educational initiatives, including applicable accreditation and continuing education requirements.
• Maintain training records and administer assigned LMS functions, including learner assignments, enrollment, completion tracking, reporting, and documentation.
• Promote quality assurance and performance improvement by facilitating timely identification and reporting of improvement opportunities, deviations, complaints, and adverse events, and by fostering a non-punitive quality culture.
• Promote cybersecurity awareness; follow security policies, protect organizational information, complete required training, handle data and credentials securely, and promptly report potential security issues.
• Complete administrative tasks and required training in a timely manner; honor commitments and engage in professional development with the supervisor.
• Advance the organization’s mission, vision, and values; adhere to policies and procedures; perform other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance options for full-time employees.
• Generous paid time off plan.
• 403(b) retirement plan with company match.
• Tuition reimbursement up to the IRS-allowed maximum.
• Personalized learning and educational development opportunities.
• Monthly cell phone and internet stipends.
• Paid parental leave.
• Annual employer-funded Lifestyle Spending Accounts to support wellness needs.
• Employee Assistance Program support and counseling for personal, work, financial, or family needs, and a partnership with Critical Incident Stress Consultants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level