Educator, Associate

SeaWorld • Orlando, FL

6d • Onsite

About The Position

The Associate Educator represents SeaWorld and provides guests with animal and park information through proactive interactions, engaging animal presentations, and guided tours. The role also supports educational experiences and park operations, including tour logistics, event operations, inventory preparation, and education concierge duties at cash register positions. The position requires maintaining guest safety and professional service standards, including during high-stress situations, and communicating effectively with guests, Ambassadors, and vendors. Applicants must have three days of full availability and be able to start within 30 days.

Requirements

• At least 18 years old.
• High school diploma or equivalent required.
• Demonstrated high-quality guest service skills.
• Valid state driver's license.
• Strong verbal communication skills.
• Strong interpretation and storytelling experience.
• Ability to complete required legal, company, and department training, tests, and certifications within established timelines.
• Ability to follow park and departmental policies and procedures.
• Comfort learning to speak on a microphone.
• Compliance with SeaWorld Parks & Entertainment grooming and safety guidelines.
• Availability for three days of full availability and ability to start within 30 days.
• Ability to stand and walk for an entire shift; position involves extensive walking and standing, climbing or ascending heights, climbing ladders up to six feet, ascending stairways, and reaching above the shoulders.
• Ability to work indoors and outdoors in varying weather, including extreme heat, and potential exposure to fumes, dust, odors, and temperature extremes.
• Ability to kneel, bend, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand manipulation such as using tools, a keyboard, or writing.
• Ability to lift, push, pull, and carry up to 25 pounds occasionally.
• Availability to work varying shifts and hours based on business needs, including opening, mid, and closing shifts and holidays.

Nice To Haves

• College coursework preferred.
• Prior public speaking experience preferred.

Responsibilities

• Represent SeaWorld with a positive attitude and commitment to quality.
• Initiate interactions with guests and provide animal and park information.
• Conduct informative animal presentations on a microphone at animal exhibits.
• Lead guided behind-the-scenes tours for public guests, private groups, VIP guests, and consumer events.
• Assist with tour setup, check-in, seat saving, and breakdown.
• Operate candy distribution locations and support other park operations during consumer events.
• Organize, inventory, and prepare materials for educational experiences.
• Serve as an education concierge at park cash register positions; cash handling training is required.
• Ensure guest safety at animal exhibits and behind the scenes.
• Maintain professional quality standards in guest interactions, including during high-stress situations.
• Communicate professionally and effectively with Ambassadors, vendors, and guests.
• Perform other duties as assigned.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, and other park offerings.
• Scholarship opportunities.
• Exclusive employee events and giveaways.
• Fun, fast-paced work environment and great teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED