Educational Technology Support Specialist & Sales (On-site)
About The Position
Kaplan Early Learning Company is growing and seeks to hire an Educational Technology Support Specialist & Sales (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years!
Requirements
- Minimum 2 years experience in technical support.
- Impressive verbal & written communication, problem-solving, and organizational skills.
- Knowledge of Video Conferencing platforms.
- Strong organizational, time management, and prioritization skills, with the ability to effectively manage multiple projects and deadlines in a fast-paced environment.
- Proven ability to accomplish tasks independently and work collaboratively within a team.
- Ability to present technology to a group via video conferencing.
- Knowledge of Microsoft Word and Excel.
Nice To Haves
- Two-year college degree in a related field preferred but will consider candidates with industry experience in lieu of degree.
- Knowledge of marketing early childhood education technology with 2-4 years of experience in early childhood industry a major plus.
- Familiar with Interactive boards, pre-k curriculum, and a general knowledge of educational technology a plus.
Responsibilities
- Receive and track POs for technology.
- Review invoices to ensure accuracy.
- Track and analyze shipping data from our technology vendors.
- Hold weekly meetings with vendors to get weekly updates on shipping and inventory.
- Update point of contacts and emails for vendors.
- Coordinates installations with customers and vendors.
- Effectively demonstrate and train prospects and customers on the features and benefits of our educational technology products via virtual conferencing platforms and in-person presentations that are engaging and informative.
- Supports IT Help Desk for internal users.
- Assists with end-user technical support requests.
- Assist Technology Specialist in projects.
- Partner with vendors to meet market needs to include sourcing existing product or developing new product.
- Partner with Kaplan Creative Team to provide merchandising information for catalog and digital page layout, including item number, copy, pricing, and image.
- Proof page layouts to ensure the best representation of product features, benefits and construction.
Benefits
- Paid Time Off including holidays
- Paid Maternity/Paternity Leave
- Supplemental Program Childcare Discounts
- Medical, Dental, Vision Insurance
- Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
- Short-term disability and long-term disability income replacement programs through Voya Insurance
- Educational Tuition Assistance
- Verizon and AT&T Discount
- YMCA Discount
- Employee Referral Bonus
- LifeMart Discount Shopping Website
- Kaplan Outlet Center Discount
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
