IT Support Specialist (On-Site)

The Poole and Kent Corporation•Baltimore, MD

1d•Onsite

About The Position

The IT Support Specialist assists the company in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT operations and functions of the organization. The Poole and Kent Corporation is a wholly owned subsidiary of EMCOR Group. Inc. Poole and Kent is one of the leading mechanical contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories.

Requirements

Associate's degree in area of study related to this position.
High School Diploma or equivalency required.
Microsoft Windows 10 & 11 Operating Systems Support
Windows Server 2016 & 2019 Operating Systems Support
Microsoft 365 Suite
Basic Microsoft Active Directory
Possess exceptional customer service skills, patient, well organized, and a good communicator.
Expertise in computer software, hardware maintenance, and technical support.
Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
Self-motivated with a high attention to detail.
Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.
Must possess excellent written and verbal communication skills.
Must demonstrate ability to effectively organize and manage multiple tasks and prioritize work.
Must demonstrate integrity, honesty, professionalism, and commitment to company values.
Must have strong attention to detail.
Must be self-motivated and able to work efficiently in a fast-paced environment.
Must have excellent organizational, communication, strategic, technical, analytical, problem solving, and multi-tasking skills.
Must build positive working relationships with multiple levels of employees, management, suppliers, and customers.
Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, general and subcontractors, and suppliers.

Nice To Haves

CompTIA or Microsoft Certifications or comparable experience
Carbon Black or similar endpoint security technology
Microsoft Intune, SCCM, and Autopilot or similar endpoint management technology

Responsibilities

IT Support Day-to-day support as needed.
Computer, software, printer, and mobile device inventory, setup, and maintenance
Antivirus and patch management and monitoring for computer and server operating systems
Provide basic Active Directory Users & Computers Support
Provide end user help desk support
Ensure that Corporate SOP’s are met
Manage mobile phones and tablets
Valid driver's license and reliable transportation required as travel to local sites is necessary on occasion
Perform other duties as assigned by IT Manager