Educational Specialist (Banner Support Specialist) - 0081581

University of Hawaii•Honolulu, HI

12d•Onsite

About The Position

The University of Hawai‘i, Kapi‘olani Community College, Office of the Vice Chancellor for Academic Affairs, is hiring an Educational Specialist (Banner Support Specialist). The position serves as the primary campus coordinator and institutional liaison for the Banner Student Information System (Banner SIS) and associated academic systems. Under the general supervision of the Vice Chancellor for Academic Affairs, the specialist provides functional leadership, system administration, and technical support across campus academic and administrative units. The role coordinates Banner SIS operations, manages curriculum data and class-scheduling workflows, supports registration processes, and delivers functional training to promote data integrity and seamless system integration. The position is permanent and funded through general funds. It is expected to begin approximately January 2027, subject to position clearance, funding availability, satisfactory performance, and program needs. The listed salary is referenced as “Salary Schedules and placement information”; no specific salary amount is provided. The position is located at Kapi‘olani Community College.

Requirements

A bachelor’s degree in Business Administration, Public Administration, Education, Computer Technology, Instructional Technology, or a related field, plus three years of progressively responsible professional experience involving student information systems, academic scheduling, curriculum management, and/or degree pathways; or an equivalent combination of education and professional experience.
Considerable working knowledge of principles, practices, and techniques related to student information systems, academic scheduling, curriculum management, and/or degree pathways, including the full range of pertinent standard and evolving concepts, principles, and methodologies.
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, theories, and systems associated with student information systems, academic scheduling, curriculum management, and/or degree pathways.
Ability to resolve a wide range of complex problems using creative reasoning and logic to identify causes and develop effective, innovative, and timely solutions.
Ability to interpret and present information and ideas clearly and accurately in writing and verbally, and through reports and other materials.
Ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
Ability to operate a personal computer and use word-processing software, Google Suite, Microsoft Office, and/or student information systems.
For supervisory work, ability to lead subordinates, manage work priorities and projects, and manage employee relations.
All minimum qualifications must be met by the application closing date.

Nice To Haves

Experience supporting campuses in their use of Banner SIS, specifically for distance-delivered courses and programs.
Functional knowledge of STAR.
Functional knowledge of course scheduling.
Functional knowledge of curriculum databases.
Evidence of commitment to Kapi‘olani Community College’s vision of positioning itself as a model indigenous-serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawai‘i and the world.

Responsibilities

Serve as the primary campus coordinator and institutional liaison for Banner SIS and related applications.
Provide functional support to campus users and faculty, working with the UH System Banner Office to resolve complex issues.
Lead campus efforts related to Banner SIS modifications, technology implementations, and data synchronization across University systems.
Convene regular coordination meetings for lead campus Banner SIS users on available functionality, data use, and best practices.
Partner with Student Services and administrative-unit leads to support integration of external information systems with Banner and minimize service disruptions.
Collaborate with campus committees integrating Banner SIS into academic, administrative, or program workflows.
Work with the Curriculum Specialist to align academic approvals, course modifications, and program adjustments with system capabilities and data requirements.
Provide functional Banner SIS expertise to faculty and the campus curriculum committee during proposal development, clarifying technical requirements and streamlining approvals.
Oversee and maintain course-related Banner SIS data to reflect approved curriculum changes and resolve discrepancies.
Maintain accurate course information in the official college catalog in partnership with the Curriculum Specialist.
Administer the Kuali Student Curriculum Management system, including user access, innovations, upgrades, and campus representation on systemwide committees and groups.
Prepare Banner SIS for each term’s class scheduling and student registration in collaboration with the Registrar and Fiscal Authority.
Establish and communicate term scheduling timelines and guidelines across academic divisions.
Coordinate class-schedule input across academic divisions and audit submitted data for accuracy.
Provide functional guidance and training for non-standard scheduling needs supporting targeted academic initiatives.
Assist registration staff and academic counselors with complex registration errors by analyzing issues and recommending systemic solutions.
Design and deliver training for division and administrative secretaries on scheduling, administrative reporting, and general Banner SIS use.
Assist in developing customized Banner SIS reports to support institutional decisions and operational improvements.
Coordinate registration-system matters, including system-design consultation, support, training-manual development, campus training, and collaboration with stakeholders on current and future updates and initiatives.
Work with the Curriculum Specialist and STAR Coordinator to identify and resolve data discrepancies between Banner SIS and the STAR advising and degree-audit platform.
Perform other duties as assigned.