Educational Road Representative (Full-Time)

Ensemble Performing Arts•Allen, TX

5d•$45,000 - $55,000

About The Position

The Educational Road Representative builds and supports local music programs in North Texas, managing a territory and serving as the primary field-service and relationship contact for music educators and rental customers. The role grows instrument rentals, maintains educator relationships, provides rental-instrument maintenance, and connects school programs, instrument access, and local partners. Communication, follow-up, and problem solving take place both in person and remotely. When not traveling, the representative supports in-store customers, answers phone inquiries, and refurbishes instruments. The position involves developing school and educator relationships; planning territory activity around school calendars and seasonal needs; visiting schools; supporting recruitment nights, instrument trials, and parent events; coordinating deliveries, repairs, and service with internal teams; and addressing rental and equipment issues. It also includes preparing new rental reservations for fall school delivery and maintaining returned rental instruments. Success is measured by territory rental growth, educator engagement and satisfaction, customer satisfaction, and rental refurbishment rate.

Requirements

Experience working with music educators or schools, or in a relationship-based service or account management role.
Understanding of school instrumental music programs, including seasonal cycles and recruitment periods.
Comfort working with orchestral instruments.
Clear communication and strong organizational skills in a fast-moving, field-based role.
Valid driver's license and comfort traveling within the assigned territory.
Ability to lift and transport instruments and equipment weighing up to 50 pounds.
Bachelor’s degree in Music Education, Music Performance, Business, or equivalent experience.
Ability to build trust through consistency, follow-through, and clear communication.
Ability to take ownership of a territory, work independently, and make decisions in the field.
Strong service mindset, time management, attention to detail, and problem-solving skills.
Effective communication across in-person, phone, and digital channels.

Responsibilities

Build and maintain long-term relationships with music educators, district leaders, and school administrators.
Serve as the primary point of contact for school music programs in the assigned territory and support them through regular communication and follow-up.
Plan and manage territory activity around school calendars and seasonal needs, prioritizing visits and other engagement.
Grow instrument rentals by working with educators and engaging families.
Maintain a presence through weekly school visits as needed for rental service and ongoing in-person and remote communication.
Plan and support recruitment nights, instrument trial events, and parent nights.
Track activity, follow up consistently, and maintain visibility into the territory pipeline and priorities.
Coordinate instrument delivery, repairs, and service support with internal teams.
Coordinate communication and logistics for pickup and delivery of school-owned instruments requiring repair.
Help resolve rental, repair, and equipment issues in a timely and professional manner; escalate larger school opportunities such as school-owned instrument purchases and repairs.
Assist in-store customers and respond to phone inquiries professionally and promptly.
Refurbish, maintain, and prepare returned rental instruments.
Prepare, process, and deliver new rental reservations for fall school delivery, ensuring instruments and accessories arrive on time.
When not on the road, identify business needs and assist with in-store customer service, phone calls, and rental refurbishment.
Perform other duties as determined by management.