Educational Planner, Dual Credit

San Jacinto•Pasadena, TX

22h•Onsite

About The Position

The Educational Planner, Dual Credit engages prospective and current dual credit and early college high school (ECHS) students in college-going culture through educational planning and academic advising, registration, Texas Success Initiative Assessment (TSIA) testing, and career exploration. In collaboration with the director and coordinator of dual credit, the planner serves as a liaison between high schools and San Jacinto College, informing students about dual credit opportunities and helping recruit, process applications, and enroll students. The role establishes and maintains relationships with secondary education institutions and personnel, assists with student orientations at high schools and on campus, and facilitates timely information exchange with K-12 partner institutions. The position provides advising and monitors student progress, supports access to student success resources, registers students in accordance with course prerequisites and skills-level requirements, and advises on transfer and career pathways. It maintains student records and information in Banner, conducts retention and completion activities, assists with graduation and commencement, supports TSIA testing at various sites, and presents at recruitment, parent information, orientation, and campus events. The role works with colleagues across campuses to support College goals. The position requires a physical presence at the assigned on-site work location during unrestricted operations, with very limited or no opportunity for remote work. Occasional evening and weekend activities may be required.

Requirements

Bachelor’s degree from a regionally accredited college or university.
Previous customer service experience.
Ability to work successfully with high school students.
Ability to facilitate timely, professional communication and problem-resolution strategies.
Diplomacy and tact in meeting the needs of high schools and the College.
Ability to maintain processes and systems that improve customer support services.
Working functional knowledge of student information systems and reporting software.
Adherence to high ethical standards and fair, objective, and impartial treatment of others.
Use reasonable and informed practices to limit institutional liability exposure.
Ability to advocate for students with faculty and administration.
Outstanding customer service skills and ability to manage multiple projects and deadlines.
Availability for occasional night and weekend activities.
Enthusiastic, energetic approach and desire to work with high school students.
Team orientation and ability to work with staff and faculty in developing and administering programs throughout the College and at assigned high school campuses.
Excellent oral and written communication, interpersonal, and presentation skills.
Personal computer literacy and good organizational skills.
Physical presence at the assigned on-site work location during unrestricted operations.

Nice To Haves

Experience in career advising, academic advising, minority concerns, learning styles or study skills, retention, and recruiting, preferably at the community college level.
Experience administering and evaluating college-level assessments, including computerized assessments.
Banner Student information system experience.
Knowledge of the Texas Success Initiative (TSI) and College policies and procedures related to TSI.
Knowledge of THECB and TEA rules applicable to dual credit and ECHS programs.
Knowledge of FERPA law and regulations.

Responsibilities

Provide educational planning and academic advising, monitor academic progress, and help dual credit and ECHS students access student success resources.
Register dual credit and ECHS students while complying with course prerequisite and skills-level rules established by the College.
Provide transfer and career-pathway advising and guide students transitioning to university, military, or career.
Enter student information in Banner; maintain student files and records; document pertinent information; and update records when student status changes.
Plan, implement, and conduct retention and completion activities.
Assist with graduation applications and commencement activities.
Prepare materials and present at recruitment activities, parent information sessions, orientations, and other campus events for dual credit and ECHS programs.
Assist with TSIA testing for dual credit and ECHS students at various sites.
Work cooperatively with counterparts on other campuses to achieve the College’s annual goals and objectives.
Serve as a liaison between high schools and San Jacinto College, maintain relationships with secondary education institutions and personnel, and facilitate timely information exchange with K-12 partners.
Assist in recruiting, processing applications, and enrolling dual credit students.
Assist with orientation sessions for dual credit and ECHS students at high schools and on campus.