Educational Aide, Student Engagement Center

Santa Fe College • Gainesville, FL

5d

About The Position

The Educational Aide works in Santa Fe College’s Student Engagement Center, which promotes involvement and development among individual students and student-run organizations. The role provides a welcoming, professional atmosphere for students and helps connect them with campus opportunities and resources. Work hours are selected primarily between 8:00 AM and 6:00 PM, Monday through Friday; occasional evening or weekend hours may be made available as needed.

The aide supports Center activities and programs, monitors activities and equipment, and assists with enforcing rules and policies. The role requires courteous, informed, accessible, and professional service, along with strict protection of records and sensitive information under applicable regulations and College policies. Other duties may be assigned.

Requirements

• Must be a currently enrolled Santa Fe College student in good academic standing and taking six or more credit hours.
• Must maintain a 2.5 GPA.
• Must pass a criminal background check.
• Ability to work successfully in a multicultural environment.
• Flexibility and a positive, supportive approach to change in a rapidly growing environment.
• Ability to communicate professionally, diplomatically, empathetically, and tactfully using the appropriate method and level.
• Ability to respond promptly and courteously to students’ and faculty members’ questions, with patience and persistence when assisting students with little or no computer skills.
• Demonstrated integrity, professionalism, civility, and ethics in job-related actions.
• Ability to plan, schedule, and organize work to meet or exceed established time frames.
• Proficiency with Microsoft Office and/or relevant position software.
• Accuracy and attention to detail.
• Ability to organize, coordinate, manage, prioritize, and perform multiple tasks while assessing situations and applying appropriate responses.

Responsibilities

• Greet, respond to, and direct students in the Engagement Center, maintaining a professional, helpful, and welcoming atmosphere.
• Accept, screen, and route telephone calls concerning office activities and operations; direct inquiries or provide information as appropriate.
• Connect students with campus opportunities and resources.
• Support Center activities and programs; monitor activities and equipment and assist with enforcing rules and policies.
• Comply with College rules, procedures, guidelines, and laws and regulations governing public employees, including requirements concerning document retention and destruction, FERPA, and confidentiality.
• Protect the privacy, security, and confidentiality of records and other sensitive information in accordance with applicable state, federal, and College requirements.
• Provide courteous, informed, accessible, and professional service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed