Educational Aide, Student Engagement Center

Santa Fe College Employees • Gainesville, FL

6d

About The Position

The Educational Aide supports the Student Engagement Center, which promotes involvement and development among individual students and student-run organizations. Aides help maintain a professional, helpful, and welcoming environment by greeting students, answering questions, directing visitors, and connecting students with campus opportunities and resources. They also assist with Center activities and programs, monitor activities and equipment, and help enforce applicable rules and policies.

The role requires compliance with College rules, procedures, guidelines, and laws and regulations governing public employees, including requirements related to document retention and destruction, FERPA, and confidentiality. The aide must protect the privacy, security, and confidentiality of records and other sensitive information and provide courteous, informed, accessible, and professional service. Hours are selected primarily between 8:00 AM and 6:00 PM, Monday through Friday, with occasional evening or weekend hours potentially available as needed. Other duties may be assigned.

Requirements

• Must be a currently enrolled Santa Fe College student in good academic standing and taking at least six credit hours.
• Must maintain a 2.5 GPA.
• Must successfully complete a criminal background check.
• Ability to work successfully in a multicultural environment.
• Adaptability and flexibility, including the ability to support and respond positively and proactively to change in a rapidly growing environment.
• Professional, diplomatic, empathetic, and tactful communication skills.
• Ability to respond promptly and courteously to questions from students and faculty, with patience and persistence when helping students with limited or no computer skills.
• Integrity, professionalism, civility, and a high degree of ethics in job-related actions.
• Ability to plan, schedule, and organize work to meet or exceed established time frames.
• Proficiency in Microsoft Office and/or software relevant to the position.
• Accuracy and attention to detail.
• Ability to organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously, assess situations, and determine and apply an appropriate response.

Responsibilities

• Greet, respond to, and direct students in the Engagement Center, maintaining a professional, helpful, and welcoming atmosphere.
• Accept, screen, and route telephone calls about office activities and operations; direct inquiries or provide information as appropriate.
• Connect students with campus opportunities and resources.
• Support Center activities and programs; monitor activities and equipment and assist with enforcing rules and policies.
• Comply with College rules, procedures, guidelines, and applicable laws and regulations, including those concerning document retention and destruction, FERPA, and confidentiality.
• Protect the privacy, security, and confidentiality of records and sensitive information in accordance with applicable regulations, policies, and procedures.
• Provide courteous, informed, accessible, and professional service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed