Education Success Adviser

Monash•Clayton, NC

2d•Hybrid

About The Position

The Education Success Adviser provides end-to-end case management and integrated student support across the student lifecycle, including recruitment, admissions, orientation, enrolment, student engagement, academic progress and course completion. The role supports students to successfully navigate their studies, connect with the broader university community and engage meaningfully in university life, while ensuring a high standard of service delivery and student experience. The position is responsible for managing a range of complex administrative and operational activities, including coordinating projects, supporting committees, preparing reports and maintaining accurate data and records in line with compliance and quality standards. The Education Success Adviser also provides specialist advice to students and stakeholders, contributes to continuous improvement and governance processes, and works collaboratively across teams to deliver consistent, efficient and student-focused services.

Requirements

Sound knowledge of university policies, regulations and procedures relating to coursework students, with the ability to interpret and apply them effectively in a student services environment.
Highly developed planning and organisational skills, with the ability to manage competing priorities, meet deadlines and deliver high-quality support across a range of student matters.
Experience providing individual and group support to students.
Excellent interpersonal and communication skills.
Ability to deliver difficult information in a positive and meaningful way.
Strong analytical and problem-solving capabilities.
Ability to research and develop innovative approaches.
Advanced computer literacy, particularly in student management systems and related applications.

Responsibilities

Provide end-to-end case management and integrated student support across the student lifecycle.
Support students to successfully navigate their studies, connect with the broader university community and engage meaningfully in university life.
Ensure a high standard of service delivery and student experience.
Manage a range of complex administrative and operational activities, including coordinating projects, supporting committees, preparing reports and maintaining accurate data and records.
Provide specialist advice to students and stakeholders.
Contribute to continuous improvement and governance processes.
Work collaboratively across teams to deliver consistent, efficient and student-focused services.