Enrollment Adviser

University of Wisconsin Stout•Madison, WI

7d•Hybrid

About The Position

The Office of Online & Professional Learning Resources (OPLR) is seeking an Enrollment Adviser (EA) to join its student recruitment team. This team works collaboratively with multiple Universities of Wisconsin campus partners participating in the UW Online Collaboratives and UW Flexible Option programs. The prospective student audience is mainly comprised of non-traditional, online students seeking either a degree program, certificate, or individual courses. The EA will be responsible for proactively following up on leads generated through marketing campaigns, using various channels to recruit online students to collaborative and flexible option degree programs and certificates. The EA represents OPLR to prospective students with the goal of attracting and advising a qualified student body to meet recruitment goals and guide prospective students through the application process in a student-centered way. The Enrollment Adviser’s work is performed using technology that engages prospective students mainly via phone, email, text, and conferencing software (both Teams and Zoom). All communications with prospective students (outside of the occasional in-person education fair) are conducted through these various modes.

Requirements

Bachelor’s degree
Minimum one year of work experience in recruiting, customer service, advising or comparable field
Excellent oral, written, and active listening communication skills with ability to match message delivery to audience needs in a virtual environment
Proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook)

Nice To Haves

Knowledge of customer relationship management systems, Salesforce preferred
Knowledge of higher education and/or college admissions and recruitment
Demonstrated knowledge of recruiting life cycle and best practices with motivational interviewing

Responsibilities

Recruit online prospective students who inquire about OPLR supported degree programs, certificates and online courses
Follow-up on leads generated through the marketing department, meeting identified metrics for contacts, advising calls, and follow through to application
Use prescribed recruitment plan to contact leads at various stages in the recruitment cycle, assist in determining fit and eligibility, and update student records accordingly
Provide excellent customer service and advising to prospective students; respond to inquiries with accurate information about programs and processes and execute seamless handoff to admissions
Collaborate with colleagues in marketing, admissions, program management, and student services to obtain up-to-date information, provide colleagues with feedback from prospective students, and work through individual student situations
Serve as the primary EA for several programs – attend monthly program meetings, co-present virtual information sessions, maintain internal documentation, and keep the team abreast of changes
Maintain up-to-date knowledge of all program offerings
May attend occasional off-site education fairs in representation of some or all program offerings