Education Specialist - Member Services

Zion HealthShare • St. George, UT

21h • $20 - $20 • Onsite

About The Position

This role is for an Education Specialist within the Member Services team, focusing on helping new members understand and utilize their membership and available resources. The specialist will connect with new members via phone, conduct personalized orientation calls, and guide them through accessing and using their membership. The primary goal is to ensure members clearly understand their benefits, how to use them, and where to seek assistance, thereby creating a positive initial member experience.

Requirements

• 2+ years of experience in customer service, education, or a related field.
• Excellent verbal and written communication skills.
• Comfortable speaking to individuals and groups in both virtual and live settings.
• Strong organizational skills and attention to detail.
• Ability to explain complex topics in a simple, relatable way.
• Passion for helping others.

Nice To Haves

• Experience in the healthcare or health sharing industry.
• Bilingual (Spanish/English) is a plus.
• Familiarity with CRM systems and webinar platforms (e.g., Zoom, Microsoft Teams).

Responsibilities

• Welcome and educate new members through live orientation presentations for new business groups and individual members, helping them understand their membership, guidelines, processes, and available resources.
• Provide clear, compassionate, and accurate information to members through phone, email, chat, and live presentations.
• Lead engaging member orientation presentations that make important information easy to understand and help new members feel confident using and navigating their membership.
• Support the Member Support team between scheduled presentations by answering member calls, responding to inquiries, resolving concerns, and providing the same high level of service members expect from our team.
• Listen to member questions and concerns, providing thoughtful assistance and connecting members with the appropriate team or resource when additional support is needed.
• Help develop and improve educational materials and resources that make membership information easier for members to understand and use.
• Document member interactions and feedback accurately and identify opportunities to improve member education, communication, and the overall member experience.
• Collaborate with Member Support and other departments to ensure members receive consistent, accurate, and helpful information throughout their experience.

Benefits

• 13 paid holidays, including your birthday and personal preference day, plus up to 2 weeks of paid time off to balance work and life.
• Healthcare package including Medical, Dental, Vision, HSA with a company match, Supplemental Insurance like Life and Short-Term Disability, Health Share and a free DPC Memberships.
• 401k plan with a 4% company match.
• Bi-weekly paychecks.
• Free snacks and regular lunches available onsite.
• Frequent, fun team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed