Member Services Specialist

Lafayette Federal Credit Union • Rockville, MD

1d • Hybrid

About The Position

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. This is not your typical “Call Center” job. As a Member Services Specialist you will be joining a dynamic team focused on providing Credit Union members with an unparalleled service experience. On the Member Engagement Team you will collaborate with multiple business units to achieve success for our members. You will serve as a point person for member service through inbound and outbound calls and written communication. You will be working closely with the Member Engagement Manager to find appropriate solutions to member needs.

Requirements

• One to three years of banking and/or call center experience with cash handling.
• Customer service experience.
• Strong verbal communication.
• Understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.
• Residing in the District of Columbia, Maryland, or Virginia.

Nice To Haves

• Experience in a financial call center environment.

Responsibilities

• Answering inbound member calls with kindness and professionalism.
• Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Conducting member outreach calls to identify product opportunities.
• Proactively take ownership of member needs and resolve to the fullest extent possible
• Cross-selling and promoting Credit Union products and services.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan).
• Fully funded deductible (HMO Plan).
• 401k employer matching contribution.
• Income protection with life insurance, short and long-term disability.
• Paid time off, holiday leave & birthday leave.
• Educational assistance.
• Commuter benefits program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed