Education Solutions Engineer

Canva • Austin, TX

1d • Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

As Canva scales its impact across education globally, we're looking for an Education Solutions Engineer to help streamline the technical integration experience for school districts, ministries of education, universities, and strategic education partners. You'll partner across Product, Engineering, Support, and Sales & Success teams to solve complex challenges related to authentication, SSO, rostering, provisioning, and learning management system (LMS) integrations. You'll identify technical blockers, design scalable solutions, and help shape the processes, documentation, and product improvements that enable Canva to support education customers at scale. You'll also serve as a trusted technical advisor for customers with complex integration needs, leading discovery, troubleshooting issues, and working with engineers to scope and deliver solutions for unique environments and custom technology stacks. In addition, you'll own the technical aspects of Canva's relationships with key education technology partners, helping expand and strengthen our ecosystem of authentication, rostering, and LMS integrations.

At the moment, this role is focused on:
Identifying and solving technical onboarding and integration challenges for education customers around the world, particularly related to SSO, authentication, rostering, provisioning, and LMS connectivity.
Partnering with Product and Engineering teams to design and implement scalable solutions that improve onboarding, adoption, and customer success.
Acting as the technical lead for strategic school districts, ministries of education, and universities with complex integration requirements.
Supporting discovery, design, testing, and rollout of custom solutions for customers with unique technology environments.
Managing technical relationships with education technology partners, including LMS, authentication, and rostering providers.
Creating documentation, processes, and training that enable Support and Success teams to confidently resolve integration-related issues.
Translating customer requirements into actionable product feedback and helping influence Canva's education integration roadmap.
Identifying patterns across customer requests and technical challenges to drive product improvements and operational efficiency.

Requirements

• Deep experience working with authentication, identity management, rostering, LMS platforms, or enterprise software integrations.
• Comfortable discussing technologies such as SAML, OAuth, OIDC, SCIM, LTI, OneRoster, APIs, and enterprise provisioning systems.
• Ability to translate complex technical concepts into clear, practical guidance for non-technical audiences.
• Enjoy building relationships across customers, partners, and internal teams, and are comfortable navigating a wide variety of stakeholders.
• Strong systems thinking and ability to identify scalable solutions to technical, operational, and customer challenges.
• Equally comfortable troubleshooting a customer issue, collaborating with engineers, and presenting recommendations to leadership.
• Passionate about helping educators and students succeed through technology.
• Willing to work flexibly across time zones to support global customers and colleagues.

Responsibilities

• Identify and solve technical onboarding and integration challenges for education customers around the world, particularly related to SSO, authentication, rostering, provisioning, and LMS connectivity.
• Partner with Product and Engineering teams to design and implement scalable solutions that improve onboarding, adoption, and customer success.
• Act as the technical lead for strategic school districts, ministries of education, and universities with complex integration requirements.
• Support discovery, design, testing, and rollout of custom solutions for customers with unique technology environments.
• Manage technical relationships with education technology partners, including LMS, authentication, and rostering providers.
• Create documentation, processes, and training that enable Support and Success teams to confidently resolve integration-related issues.
• Translate customer requirements into actionable product feedback and help influence Canva's education integration roadmap.
• Identify patterns across customer requests and technical challenges to drive product improvements and operational efficiency.

Benefits

• Equity packages
• Health benefits plans
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy
• An annual Vibe & Thrive allowance
• Flexible leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed