Education Program Coordinator and Assistant to the Associate Dean, Smeal College of Business

The Pennsylvania State University•University Park, FL

4d•Hybrid

About The Position

The Office of Professional Graduate Programs of The Smeal College of Business is seeking an administrative professional to provide support and manage operational activities for the Associate Dean for Professional Graduate Programs and Executive Education. This role involves handling high-level, confidential, and sensitive issues, as well as providing administrative support to the Smeal portfolio of graduate certificates and professional master’s programs. Key duties include managing daily office operations, coordinating complex schedules, conducting market research and data analysis for program development, assisting with budgets and expenses, liaising with internal and external units, arranging travel, managing special events and projects, and processing confidential correspondence.

Requirements

Excellent written and verbal communication skills, including strong grammar, professionalism, and customer-focused communication.
Exceptional interpersonal skills with the ability to build and maintain positive working relationships.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Demonstrated problem-solving skills and the ability to exercise sound judgment.
Exceptional phone etiquette and customer service skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong attention to detail with a high degree of accuracy in completing work.
Basic familiarity with AI-enabled workplace tools and the ability to leverage technology to improve efficiency and productivity.
If filled as Education Program Coordinator - Senior Support: Associate Degree and 4+ years of relevant experience; or an equivalent combination of education and experience accepted.
If filled as Education Program Coordinator - Intermediate Support: General Equivalency Diploma (GED) or High School (HS) and 2+ years of relevant experience.
Applicants must be authorized to work in the U.S.

Nice To Haves

Knowledge of University policies, procedures, and administrative practices.

Responsibilities

Manage Associate Dean's calendar, travel, and other assigned responsibilities, including support for Professional Graduate Programs (18 master’s programs and 16 graduate certificates) and Executive Programs.
Schedule biweekly and monthly meetings for various groups including PGP/PSEP office meetings, PSEP business meetings, Managing Director meetings, Associate Dean 1:1 meetings with Managing Directors, Semester Academic Director meetings, and marketing meetings.
Conduct market research and benchmarking on new and existing professional graduate and executive education programs, creating spreadsheets to compare schools, programs, descriptions, courses, and costs.
Assist with Professional Graduate Programs portfolio and Executive Education survey research, development, analysis, insights, and recommendations, including coordinating meetings, creating surveys, analyzing data, and presenting insights.
Research and analyze data for short and long-term projects in Professional Graduate Programs and Executive Education, identifying competitors, gathering information, and collecting/analyzing survey and focus group data.
Serve as the PGP/PSEP Office Manager, coordinating front office/reception staffing, serving as a backup for the reception area, and working from the front office 2-3 days per week.
Manage unit listserv, unit directory, ordering of office supplies and equipment, office moves, organization chart, hoteling space, and other office-related items.
Provide support to boards and committees (e.g., PGP Board), including setting up meetings, compiling documents, scheduling events, and handling correspondence.