Education Operations Specialist

National Association of REALTORS•Chicago, IL

11h•Hybrid

About The Position

The Education Operations Specialist supports the planning, execution, and completion of projects within the Education team. This role focuses on the technical and systems side of education operations, serving as a knowledgeable resource for learning management systems, data reporting, and process improvements. This role serves as a primary resource for the learning management system and process optimization. This position will partner cross-functionally with education team members to drive system-related projects through to completion and will support the team through a period of significant transition.

Requirements

Bachelor's degree in Information Systems, Business Administration, Education Technology, or related field (or equivalent experience).
3-5 years of experience in systems administration, data reporting, or education operations.
Strong analytical skills with the ability to translate data into actionable insights.
Proven ability to manage multiple projects in a transitional, fast-paced environment.
Proficiency in Microsoft Office Suite with the ability to quickly adopt new platforms and tools.
Systems expertise and technical problem-solving
Project ownership and accountability
Strategic thinking and process improvement
Adaptability in a transitioning environment
Cross-functional collaboration and stakeholder communication
Hands-on experience with learning management systems (e.g., Docebo, RAMCO, or similar)
Background in education administration or operations

Responsibilities

Serve as a knowledgeable resource for learning management system operations, including course completion workflows, system navigation, and process documentation (e.g., Docebo, RAMCO, and related platforms).
Support and coordinate key education systems projects through to completion, including system updates, platform transitions, and process improvements.
Develop and maintain data reports across education systems to support team strategy and leadership decision-making.
Manage and improve manual processes related to course completions and roster updates, identifying opportunities to increase efficiency.
Act as a reliable systems resource across the broader Education team, providing support and expertise as team structures and platforms evolve.
Help communicate system updates and changes to non-technical stakeholders, ensuring team alignment on system capabilities.
Assist with triaging incoming inquiries through the general team mailbox, ensuring timely routing and resolution as a secondary function of the role.
Other duties as assigned.