Education Operations Manager

Indianapolis Zoo • Indianapolis, IN

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About The Position

The Indianapolis Zoo is seeking an Education Operations Manager to lead operational planning, strengthen customer service processes, and support educational experiences connecting students and families with wildlife and conservation. The role oversees the Education Department's Operations Division, supervises staff, improves systems and workflows, and collaborates with teams across the Zoo to support the successful delivery of educational programs and services.

This is a full-time position with a schedule that includes one regular weekend day. Hours may vary seasonally based on programming and operational needs, including occasional early mornings and evenings. Work takes place in both indoor and outdoor environments.

Requirements

• Associate's degree required.
• Minimum of four years of customer service and/or administrative experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and collaboratively while managing multiple priorities.
• Demonstrated ability to interact effectively with individuals of all ages and abilities.
• Proficiency in Microsoft Office Suite, including OneDrive and Teams.

Nice To Haves

• Bachelor's degree preferred.
• Previous supervisory experience preferred.
• Experience with budgets, reporting systems, or operational planning highly preferred.
• Experience in nonprofit organizations, educational institutions, or informal learning environments preferred.
• Familiarity with Galaxy and Better Impact systems is a plus.

Responsibilities

• Oversee the daily operational systems of the Education Department, ensuring efficient processes and exceptional customer experiences.
• Manage operational planning for school field trips serving more than 80,000 students, teachers, and parents each season.
• Supervise, train, and support full-time, part-time, and seasonal Operations staff.
• Oversee customer service standards, program registration processes, reservations, communications, and guest feedback.
• Manage Education Department webpages, marketing materials, registration resources, and customer data.
• Oversee the sponsored field trip admissions program, collaborating with internal teams and community partners to support funding opportunities.
• Manage departmental systems, reporting processes, recordkeeping standards, and operational improvements.
• Collaborate with Education leadership and other Zoo departments to enhance efficiency, communication, and program delivery.
• Support camp coordination and serve as Education Manager on Duty during scheduled Saturday shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree