Education Guidance Specialist

Dermalogica•Carson, CA

7d•Hybrid

About The Position

At Dermalogica, education is at the heart of everything we do. As an Education Guidance Specialist, you'll play an integral role in connecting students and professional skin therapists with the education they need to grow their careers. Through personalized guidance, relationship-building, and exceptional customer service, you'll help prospective and returning students discover the right learning opportunities while supporting the success of our Dermalogica Learning Spaces. If you enjoy building connections, thrive in a fast-paced environment, and are passionate about helping others succeed, we'd love to meet you.

Requirements

Excellent communication and relationship-building skills.
A customer-first mindset with outstanding active listening abilities.
Strong organizational skills and exceptional attention to detail.
The confidence and motivation to make proactive outbound calls.
The ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Proficiency in Microsoft Word, Excel, and Outlook.
A positive attitude, collaborative spirit, and commitment to continuous learning.
Flexibility to adapt to changing business needs.
High school diploma or equivalent required.
Minimum of one year of experience in a customer service, sales, or call center environment.

Nice To Haves

Experience within the professional skincare, beauty, wellness, salon, or education industry is preferred.

Responsibilities

Proactively connect with prospective and existing students, as well as Dermalogica accounts within your assigned territory, to promote classes, Undergraduate Student Days, product launches, on-tours, and special events.
Guide students through the enrollment process by understanding their goals and recommending education that supports their professional growth.
Process registrations, payments, and student records with accuracy and attention to detail.
Follow up with registered students to confirm attendance and ensure they have everything needed for a successful learning experience.
Re-engage students who have canceled or missed classes by helping them find future education opportunities.
Build lasting relationships that encourage continued participation in Dermalogica's educational programs.
Maintain accurate student records and ensure compliance with all enrollment procedures and database standards.
Provide outstanding customer service through every interaction via phone and email.
Respond promptly to registration inquiries and recommend education opportunities that align with each student's needs and career aspirations.
Use active listening, thoughtful questioning, and consultative communication to create personalized experiences.
Represent the Dermalogica brand with professionalism, warmth, and enthusiasm.
Identify trends, document customer feedback, and communicate opportunities for continuous improvement to leadership.