EDUCATION COORD ACCESS SERVICES, FCH - ACCESS SERVICES

Froedtert • Menomonee Falls, WI

1d • Hybrid

About The Position

This role participates in the needs assessment, design, implementation, and evaluation of orientation, staff development, and continuing education relevant to Access Services Representative staff. The position assesses staff competency and implements relevant training as needed, along with ongoing education to ensure excellence in patient care and customer service. It also identifies process improvements, maintains quality and process improvement practices, and conducts audits. Other duties may be assigned, including working in the Access Service Rep (ASR) role when not involved in onboarding or educational activities.

Requirements

• A minimum of 2 years of hospital operator or answering service representative experience is required.
• High School diploma or equivalent is required.

Nice To Haves

• Previous lead or coordinator experience is preferred.
• Professional knowledge of educational theories and principles for adult learning preferred.
• Associates degree or higher in education, health sciences, or a related field is preferred.

Responsibilities

• Participates in the needs assessment, design, implementation and evaluation of orientation, staff development and continuing education relevant to Access Services Representative staff.
• Assesses competency of staff and implements relevant training on an as needed basis.
• Implements ongoing education to ensure excellence in patient care and customer service.
• Identifies process improvements, maintains quality and process improvement practices and conducts audits.
• Other duties as assigned, including working in the Access Service Rep (ASR) role when not involved in onboarding/ educational activities.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED