Education Case Manager

African Community Housing and Development•SeaTac, WA

3h•$29 - $34•Hybrid

About The Position

The Case Manager provides culturally responsive, trauma-informed, and strength-based support to individuals and families facing barriers to stability and well-being. Working closely with participants, the Case Manager assesses needs, develops individualized service plans, provides advocacy, and connects families to community resources and services. This position serves as a trusted liaison between participants, service providers, schools, healthcare systems, and community organizations to ensure families receive coordinated and comprehensive support. The role is focused on building trust, increasing access to support systems, and helping families successfully navigate opportunities and services within the community. The ideal candidate has experience working with immigrant and refugee communities, strong interpersonal and relationship-building skills, cultural competency, and a passion for empowering families through culturally relevant, participant-centered services.

Requirements

2-3 years of experience in case management, social services, community outreach, family support services, or a related field.
Fluency in an African language, especially Amharic, Somali, Tigrinya, Oromo, or Swahili.
Experience working with immigrant, refugee, and multicultural communities.
GED or High School Diploma required.
Strong interpersonal, communication, and advocacy skills.
Ability to maintain confidentiality and professional boundaries.
Excellent time management skills and ability to manage multiple priorities.
Comfortable working in diverse community settings.
Valid Washington State driver's license and reliable transportation.
Acceptable results of a Motor Vehicle Record report at the time of hiring and periodically thereafter and maintenance of minimum acceptable insurance coverages are required for this position.
Ability to pass a national criminal background check.
Proficiency with Microsoft Office and other data management systems.

Nice To Haves

Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Public Health, Education, or a related field.
Experience providing trauma-informed and strengths-based services.
Experience working with public benefit systems, schools, healthcare providers, or community-based organizations.
Knowledge of community resources available to immigrant and refugee families.
Experience with case management databases and participant tracking systems.

Responsibilities

Provide direct case management services, including participant intake, needs assessments, goal setting, service planning, and ongoing follow-up support.
Connect individuals and families to community resources and services, including housing, education, healthcare, employment, legal assistance, and public benefits.
Advocate for participants and assist them in navigating systems and overcoming barriers while promoting self-sufficiency and family stability.
Maintain regular communication with participants, community partners, schools, service providers, and other stakeholders to coordinate services and support.
Conduct outreach and recruitment activities and represent ACHD at community events, meetings, workshops, and engagement activities.
Maintain accurate and timely case notes, participant records, referrals, and documentation while ensuring confidentiality and compliance with agency policies.
Enter participant data into agency databases, assist with reporting and outcome tracking, and participate in staff meetings, trainings, and professional development activities.