Education Associate 2 (PCN 051404)

State of Alaska•Juneau, AK

1d•Onsite

About The Position

The Education Associate 2 plays a vital customer-focused role within DEED’s Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types. In addition to daily application review, this position manages the online renewal and certification inquiry portals, ensuring they run smoothly and are responsive to the needs of educators. Working closely with the Teacher Certification team, the Teacher Education Associate 2 helps maintain efficient office operations and contributes to a positive, service-oriented experience for all applicants. The Education Associate 2 serves within DEED’s Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators and school districts, ensuring they understand and can successfully navigate Alaska’s certification requirements. The Teacher Education Associate II plays a critical role by processing certification applications and maintaining effective, efficient systems that support the overall certification process.

Requirements

Graduation from an accredited college, preferably in administration and/or education. AND One year of experience as an Education Associate 1 with the State of Alaska or the equivalent elsewhere.
Five years of experience in the broad field of education, counseling or administrative services, one year of which was at the technical/paraprofessional.
Any combination of the above.
Graduate study may be substituted for the required specialized experience on a year-for-year basis (in option 2).
Undergraduate study, preferably in administration and/or education may also substitute for the generalized experience in option 2 on a year-for-year basis.
Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
Analytical Thinking/Problem Solving – Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
Professionalism – Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.
Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.
Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
Work experience needed to meet the minimum qualifications must be documented in the application.

Nice To Haves

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED’s mission of providing an excellent education for every student, every day.
Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing.
One Teacher Certification Education Specialist provides expertise and support for the new TEACH-AK online certification system.
One Program Coordinator supports the Educator Registered Apprenticeship Program.
The Teacher Certification Administrator works closely with the entire team to address educator and district needs and to guide ongoing system improvements.

Responsibilities

Reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types.
Manages the online renewal and certification inquiry portals, ensuring they run smoothly and are responsive to the needs of educators.
Helps maintain efficient office operations and contributes to a positive, service-oriented experience for all applicants.
Processes certification applications and maintains effective, efficient systems that support the overall certification process.