EDUCATION AND TRAINING SPECIALIST- SES - 43005049

State of Florida•TALLAHASSEE, FL

4d•$60,000 - $75,000•Onsite

About The Position

The Florida PALM Project is an enterprise project to replace the State of Florida’s legacy accounting, payroll, information warehouse, and cash management systems, using an enterprise resource planning solution. The replacement of the cash management systems, known as the CMS Wave, was completed in July 2021. The next major implementation, the Financials, Payroll, and Data Warehouse / Business Intelligence Wave, is currently underway and scheduled for Go-Live in January 2027. The Department of Financial Services is leading this statewide initiative, which impacts stakeholders and users of the State’s financial data, including all State agencies. We are an innovative team of experts specializing in financial operations, business analysis, project management, change management and stakeholder relations. Working as part of the team at Florida PALM provides a great opportunity to be part of a mission-driven organization that strongly supports its employees’ professional growth and development through training opportunities and knowledge sharing. You will also be able to see your work directly supporting the transformation of business processes for the Florida State government. Florida PALM is the State of Florida’s next-generation financial management platform, built on PeopleSoft, a technology that is used by national and international organizations across many industries to support a broad range of business and accounting functions. Florida PALM is already a valuable part of Florida’s financial management processes. Since the CMS Wave Go-Live, the Florida PALM Solution Center has supported over 1,000 users across 35 agencies. The next implementation will expand to over 3,000 users and integrate with more than 200 business systems, covering all major financial processes such as accounting, budgeting, payroll, and reporting. Following this rollout, a dedicated support team will maintain and enhance the system through regular updates and new capabilities. Members of the Florida PALM Team experience valuable professional growth opportunities in areas like technology, project management, and change management – equipping them with skills that are highly transferable.

Requirements

Five (5) years of experience in the field of communication, training design, training development, training delivery, or a related field is required. A post-secondary degree in those fields may be used as an alternative for the years of experience on a year-for-year basis.
Experience creating training content in web-based training development applications, e.g., Articulate 360 or Captivate.
Experience designing instructor led or web-based training.
Skill in Microsoft Office suite, with proficiency in Word, Excel, and PowerPoint applications.
Ability to create training content in applications such as Articulate 360 or captivate.
Ability to problem solve to adapt content and information based on changing needs.
Ability to adapt to new technologies and methodologies.
Skill in managing multiple tasks or assignments at one time.
Knowledge of FLAIR, Florida PALM and other FFMIS subsystems.
Knowledge of Document360.
Knowledge of adult learning strategies.
Ability to deliver in-person training.

Nice To Haves

Experience in developing training for State of Florida end users.
Knowledge of People First Learning Management System (LMS).
Experience with creating or maintaining content / information repositories or knowledge-based / knowledge management systems such as Document360.
Experience delivering end user training for adult learners.
Experience facilitating, developing and / or presenting materials at workshops, conferences, or other events.

Responsibilities

Working with supervisor and leadership to establish priorities and due dates for work assignments and keeping them up to date on key work items.
Communicating concerns or potential risks immediately to supervisor and/or project leadership.
Managing all deadlines in an organized manner to ensure timely completion of fully developed work products.
Applying critical thinking (e.g., don’t just solve the problem at hand, solve the core problem).
Adhering to DFS policies at all times (e.g., security, dress code, ethics).
Working as a team player and demonstrating a “teamwork” attitude and professional demeanor.
Working with the financial management solution software implementation vendor, and other project resources (including contractors) to ensure adherence to State standards and established procedures for maintaining data and information accuracy and security.
Serving as the subject matter expert in the creation of training materials for agency functions performed in Florida PALM.
Designing, developing and publishing training or user materials for Florida PALM using applications such as Articulate 360 or Document360.
Supporting content creation and ongoing maintenance of the Florida PALM Knowledge Center, a Document360 knowledge base platform.
Publishing online training courses / content to the People First Learning Management System (LMS).
Creating curriculum to meet the State’s training needs for Florida PALM.
Working collaboratively with project team members, DFS business owners, state agency business owners and other stakeholders to ensure end users are provided user-friendly training material (instructor-led, web-based, job aids, manuals) for Florida PALM.
Assisting with user acceptance testing or training sessions with state agencies and enterprise partners.
Tracking end user completion of role-based training.
Facilitating meetings, training, workgroups, and workshops, as required.
Assisting agencies and enterprise partners in understanding Florida PALM functionality.
Performing other duties as required.