Education Account Manager

The Guitar Center Company•Plano, TX

3d•Hybrid

About The Position

Music & Arts, a division of Guitar Center, is the nation’s largest school music dealer in band/orchestra rentals, instrument repairs, and private lessons in the USA. They are seeking a Business Development Sales Specialist, referred to as Education Account Managers, to work with and build relationships with schools from grade schools to high schools. These individuals will serve as the primary conduit between Music & Arts and the schools within their assigned territory. They will cultivate educator relationships, drive rental, repair, and product growth, expand program adoption, and represent Music & Arts as a trusted partner to students, teachers, and the broader school community.

Requirements

Sales, customer engagement, or community relations experience.
Excellent communication and relationship-building skills.
Ability to travel throughout assigned territory.
Proficiency in Microsoft Office; ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability (especially Spanish).
Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
Strong practical understanding of band & orchestral instruments

Responsibilities

Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
Expand Music & Arts’ footprint using our database and prioritized regional school lists.
Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
Develop strategic territory plans focused on new school programs, educator support, and local engagement.
Achieve weekly expectations for educator conversations, meetings, and school visits.
Respond to all inbound leads within 24 hours.
Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.
Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs for educators and parents.
Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
Drive school traffic to nearby stores to increase brand visibility and educator engagement.
Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
Proactively identify and resolve friction points before they impact customer experience.
Lead with optimism, service, and professionalism.
Model accountability — avoid negativity, blame, or disengagement.
Embrace coaching, continuous improvement, and a set productivity cadence.
Contribute to a positive team environment and support peer success.