EdPlus Enrollment Coach Lead

Arizona State University • Scottsdale, AZ

10d • Hybrid

About The Position

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We’re seeking a driven, people-oriented Enrollment Coach Lead to support both graduate and undergraduate students as part of our Enrollment Center team. Every day you will make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Evidence of a bachelor's degree or higher in a related field.
• Evidence of a strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of being self-disciplined, can self-direct.
• Experience working with or supporting students in higher education.
• Proven track record of achieving results in a customer-centric environment and finding innovative ways to increase efficiencies.
• Proven experience using Salesforce.
• Demonstrated high degree of emotional intelligence and knowledge of the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
• Proven ability to coach and train staff on complex or technical processes and policies.
• Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Responsibilities

• Provide strong, results-oriented leadership that motivates, engages, and inspires the support and commitment of others.
• Train, develop, and manage a team of Enrollment Coaches using a collaborative, persuasive leadership style.
• Coordinate and drive the implementation of recruitment plans for graduate and undergraduate prospective students.
• Develop and provide resources that enable others to provide the best, most accurate information, and direction to prospective students.
• Analyze data to improve the student enrollment experience and team performance outcomes.
• Work with a high degree of accuracy while managing a variety of activities subject to tight deadlines and potentially conflicting priorities.
• Partner with ASU academic units and services to work through challenges and solve unique roadblocks.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assume or coordinate other duties or projects as assigned or directed.

Benefits

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager