Enrollment Coach

Louisiana Community and Technical College System • New Orleans, LA

2d • Onsite

About The Position

The Enrollment Coach at DCC, within the Student Affairs department and the Admissions and Enrollment Services sub-department, is an Unclassified - Administrative/Staff position. This role focuses on guiding prospective students through the enrollment process, providing counseling on academic programs, admission requirements, and financial aid. The coach will also support students in completing applications, registering, and making payments, while maintaining accurate records and utilizing data for process improvement. The position requires some after-hours and weekend work.

Requirements

• Minimum 1-year experience in student services, enrollment management, or related roles.
• Strong interpersonal and communication skills.
• Knowledge of higher education policies, procedures, and admissions requirements.
• Ability to work collaboratively in a diverse and fast-paced environment.
• Demonstrated ability to work effectively in a service environment that is subject to frequent interruptions and skill in setting priorities that accurately reflect the relative importance of job responsibilities.
• Ability to effectively, professionally, and tactfully interact and communicate, both orally and in writing, with students, faculty, staff, and visitors.
• Computer proficiency using Microsoft Office or equivalent software, the internet, email messaging, and web-based applications.
• Advanced computer knowledge with the ability to understand and learn new online programs.
• Comfortable using collaboration and communication tools.

Nice To Haves

• Bilingual, Spanish preferred
• 3-5 years of Student Affairs experience
• Possess Customer Service experience

Responsibilities

• Assist prospective students and applicants in understanding academic programs (Career Exploration), admission requirements, and financial aid options.
• Provide one-on-one guidance to help students navigate the enrollment process and address any concerns or challenges.
• Host enrollment and recruitment-related workshops for prospects and applicants.
• Collaborate with the admissions, financial aid, and student finance teams to streamline application processes and ensure the accuracy of submitted documents.
• Track and follow up on application statuses, providing timely updates to students.
• Maintain accurate records of student interactions, ensuring confidentiality and compliance with data protection regulations.
• Report and monitor student progress through the enrollment process.
• Utilize data analytics to identify trends and areas for improvement in the enrollment process.
• Provide event support to any enrollment or recruitment-related events on and off campus.
• Perform any other duties the supervisor assigns to ensure the smooth operation of the team and organization.
• Participate in continuous professional development and job-related training.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level